【正文】 Objectives?Critical Success FactorsGap AnalysisIT評(píng)估過程評(píng)估過程Han Consulting (China) Ltd.Han Consulting58各單位有權(quán)采購(gòu)信息系統(tǒng)解決方案時(shí)，難以建立世界級(jí)的信息基礎(chǔ)架構(gòu)各單位有權(quán)采購(gòu)信息系統(tǒng)解決方案時(shí)，難以建立世界級(jí)的信息基礎(chǔ)架構(gòu)職責(zé)? 未明確公司信息部門管理全企業(yè) IT基礎(chǔ)架構(gòu)的職責(zé)? 信息部門沒有獲得足夠的職權(quán)? 信息部門沒有能力控制規(guī)劃的實(shí)施授權(quán)? 下屬各單位獨(dú)立決定 IT采購(gòu)企業(yè)企業(yè) IT能力評(píng)估能力評(píng)估 —— 結(jié)合最佳實(shí)踐結(jié)合最佳實(shí)踐Han Consulting (China) Ltd.Han Consulting59ABCB I T AGAP Implication Actions1 IS is not aligned with the business IS/IT function may be outsourcedWill not meet business objectivesT: Place business analysts in Gillingham.T: Integrate IS into the business T: Visoning workshopS: Joint strategic vision IS/BusinessS: Facilitation of relationship program development.S: Review CCO IS/IT strategy with Central Systems2 Service delivery framework changes not coordinated with IT.Cost savings will not be realised.39。 abounds.Workaround syndromeT: Verify LloydsLink is the answer and if it will scale for internal use.T: Detailed IT implementation plan for CCO.S: Model new process in each business unit first.S: Quantify the business case and benefit.S: Reflect on what went before and take a wider view3 Customer focus culture not in place or facilitated by systems.Will not meet customer intimacy objectivesWill not grow businessWill not develop customer relationships.Continued staff turnoverT: Train people on customer careT: Short term integration of data.T: Short term change workshopsS: Systems to provide plete customer information.S: Invest in people training and development plansS: Recognition and reward schemes based on team work4 CB teams marketing not integrated into the process .Will not identify new services, grow business or be profitable.Inhibits the mission.T: Assess/review requirements and information needs of the delivery channel.T: Define the sales and marketing delivery model. 差距分析差距分析Han Consulting (China) Ltd.Han Consulting60差距分析差距分析存在的問題 原因 改進(jìn)方向各經(jīng)營(yíng)單位的營(yíng)銷管理系統(tǒng)建設(shè)進(jìn)度和應(yīng)用水平不一，停留在本地化應(yīng)用水平?缺乏 IT投資和建設(shè)的統(tǒng)一規(guī)劃?各經(jīng)營(yíng)單位擁有過多的購(gòu)買決策權(quán)?不能與其它業(yè)務(wù)系統(tǒng)集成?從集團(tuán)的角度進(jìn)行應(yīng)用現(xiàn)狀評(píng)估和 IT規(guī)劃?構(gòu)建統(tǒng)一的應(yīng)用平臺(tái)?實(shí)現(xiàn)營(yíng)銷管理系統(tǒng)與其它業(yè)務(wù)系統(tǒng)的集成系統(tǒng)使用效率低，ROI不理想?軟硬件選用缺乏一套規(guī)范的評(píng)估和管理方法?沒有統(tǒng)一的信息交互標(biāo)準(zhǔn)?功能比較單一，難以滿足業(yè)務(wù)需求?系統(tǒng)維護(hù)所需要的人力和物力投資重復(fù)?建立規(guī)范的評(píng)估和管理辦法?制定統(tǒng)一的信息交互標(biāo)準(zhǔn)?選擇功能全面，技術(shù)成熟的軟件系統(tǒng)?整合信息管理部門，降低運(yùn)營(yíng)和維護(hù)成本Han Consulting (China) Ltd.Han Consulting61ABC Mission: To provide the best quality intimate corporate banking service to our selected customers.OBJECTIVE SSTRATEGIES INFORMATION IMPLICATIONS1. To improve the Quality of Customer Service2. Reduce Operating Costs Improve productivity3. Growth in Profitable Business with selected customers4. Develop closer, long term relationships at all levels with the customersMEASURESProvide full customer information systems transactional and hisitoric data Implement workflow for scheduling 39。 for MonitoringIncrease remote access capacity and provide secure remote online connectionSImplify information access mechanismsNumber 1 in the City Research Group surveyOperating costs reduced by 30%First choice for multibank customersLinks established and business retainedCreate Customer Focused Culture Team WorkingStandardise Improve processes, reduce paperworkTailor CB Services for selected customersAnswer questions with plete knowledge of customer businessFlexible Work Force業(yè)務(wù)業(yè)務(wù) /IT構(gòu)想構(gòu)想Han Consulting (China) Ltd.Han Consulting62?企業(yè)業(yè)務(wù)流程模型?業(yè)務(wù)功能?需求分解與綜合關(guān)鍵業(yè)務(wù)需求 解決方案?需求映射?應(yīng)用功能綜合?應(yīng)用策略與選型?企業(yè)信息系統(tǒng)藍(lán)圖IT管理運(yùn)作 IT體系結(jié)構(gòu)?基本原則?管理策略?組織機(jī)構(gòu)?管理流程?技能和資源?績(jī)效？?體系結(jié)構(gòu)策略和管理流程?關(guān)鍵的體系結(jié)構(gòu)框架?支持解決方案的基礎(chǔ)設(shè)施IT規(guī)劃解決方案 IT能力業(yè)務(wù) /IT策略及愿景漢普咨詢漢普咨詢 IT規(guī)劃方法規(guī)劃方法Han Consulting (China) Ltd.Han Consulting63Define Business MissionEXAMPLE : To be recognised as the premier provider of flat panel display technologies in Taiwan, with revenues exceeding US$10bn, and 50% increase in product diversification and a 50% increase in manufacturing efficiencies by 2023Define Objectives that underpin the MissionEXAMPLE : ? Grow revenue by 60% CAGR over the next 3 years? Reduce fabrication costs by 25% per year? Increase yield of fab 1 by 30% within 18 months? Develop production tooling for 5 additional products per year? …...Define tactics which underpin each objectiveEXAMPLE : Objective Reduce fabrication costs by 25% per year? Decrease inventory costs by better BOM handling and tighter supply chain integration? Reduce wafer wastage during the final fabrication process? Reduce material costs through supplier petition? …...Define the IS/IT implications for each tactic in the areas of apps, data, infra, and processEXAMPLE : Tactic Decrease inventory costs by better BOM handling and tighter supply chain integration? Need to extend current MFG app to supply detailed BOMs electronically to material suppliers needs new or extended app, link to inter, infrastructure at supplier side? Need inventory data updates every 4 hours made avail