六西格瑪管理的導(dǎo)入(英文版)-在線瀏覽
2025-02-09 17:01本頁(yè)面
【正文】 ny business Product Designs/ Services Finance Mkt/ Sales New Product /Service Suppliers Mfg./Order Fulfillment Distribution Market Place Personnel Capital Revenues Budgets Promotions Leads Product/Service Ideas Orders Raw Materials/ Resources Human Resources Product Technology 169。 Motorola University MASET, LLC. 是 Go to manager for a proval Make an offer 20M – 2H Discuss offer Discuss counter offer Reach agreement Review offer Present counter offer vanish B A no Accept? yes As is map purchasing a car(cont.) customer salesperson Sales manager Business manager Cycle time 169。 Motorola University MASET, LLC. Get name of person price from inter 20M – 1H Reseach car info. On inter 10M – 20M Total cycle time = 45M – 2h 20m Recive profile of customer Go to dealer Contrat sales person Close deal Recall cust. Profile from system Leave lot Complete Paper work Check out new car 15M – 1H customer salesperson Sales manager Business manager Cycle time Should be purchasing a car 169。 Motorola University MASET, LLC. Crossfunctional process mapping 1 2 3 4 5 1 2 4 5 “ As is” cycle time “ should be” cycle time Removed waste 169。 Motorola University MASET, LLC. Choose the process to be maped ? One of your critical process ? A process that crosses the anization ? A process that is in trouble ? One of the key processes ? A process to serve as a “Test Bed” 169。 Motorola University MASET, LLC. Select a crossfunctional mapping team ? “ doers‖ who are involved in every step of the process(85 90% of the team) ? Representatives of all management levles ? Representatives of all locations involved in the processes ? Choose from the best employees(keepers) ? Team size from 8 to 75 169。 Motorola University MASET, LLC. Choose two outside facilitators ? Two facilitataos required ? Use trained facilitators ? Someone impartial ? Not involoved in the process 169。 Motorola University MASET, LLC. Review with others ? Show the map to many people in the anization ? Cover all the issues with as many associates as possible ? Solicit additional issues from others ? Build enthusiasm to fix/improve the process ? Collect ideas for the should be ? Obtain buyin of the change process 169。 Motorola University MASET, LLC. Incorporate projec management training ? Develop project objective statement ? Identify deliverables ? Develop flexibility matrix work breakdown structure ? Establish schedule and gantt chart ? Creat risk management plan ? Monitor project to sc
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