五星級(jí)酒店前臺(tái)收銀標(biāo)準(zhǔn)工作程序-在線瀏覽
2024-08-24 21:16本頁(yè)面
【正文】 guest decision.Do more for the guest.客人檢查賬單避免今后對(duì)賬目發(fā)生疑問PREPARED BY: APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 2 of 5 )TASK: Check out guest with credit card 結(jié)帳時(shí)使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY guest registration card from RC bag取出登記卡7. Release safety deposit box if the guest has asked for this service.退還保險(xiǎn)箱8. Confirm balance with guest and obtain guest’s credit card 結(jié)賬方式Withdraw guest registration cards with credit card voucher..取出登記卡為結(jié)賬作準(zhǔn)備See the check out message.If the C/O message is showing: “SD123” that indicate that guest has safety deposit box with us.By saying: “Mr./Ms. XX. Have you closed your safety box with us?”查看系統(tǒng)中退房留言， 提醒客人退還保險(xiǎn)箱If guest don’ t close safe deposit box, kindly invite guest to fill one Access Application form and meet you in safety deposit box room to close the box. 按照退還保險(xiǎn)箱程序，幫客人退還保險(xiǎn)箱。 never make decision instead of guest.尊重客人，不要替客人做決定PREPARED BY:APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 3 of 5 )TASK: Check out guest with credit card 結(jié)帳時(shí)使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY9. Ask guest to sign in the credit card slip and settle it into system.結(jié)賬If yes, check if approval amount of credit card is enough amounts to cover guest consumption. If not, refer to EDC machine, use authorization function to get approval amount. If yes, refer to EDC machine to use OFFLINE function to settle bill with approval.如使用同一信用卡，檢查授權(quán)是否足夠。如果授權(quán)足夠，使用EDC系統(tǒng)作離線交易。入住時(shí)所壓信用卡授權(quán)根據(jù)相應(yīng)步驟取消。Ensure the credit card is belong to guest. Care about hotel benefit.確保更換的信用卡屬于此客人PREPARED BY: APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCED
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