【正文】 清理吸塵器61. Guest Laundry Emergency 緊急洗衣 62. Super clean program超級清潔程序63. One Entry Room System一次進入房間64. Zero Room Defects 零缺陷的房間65. Turn down Service 開床服務PUBLIC AREA 公共區(qū)域66． Push brush sweeping 掃地67． Dust mopping 推塵68 Wet mopping 濕拖69 Wall washing by hand 手工洗墻壁70 How to Clean the A/C Grill 怎樣清潔空調(diào)口71 How to shampoo carpet extraction 抽洗地毯72 How to Clean Upholstery Fabric 怎樣清潔沙發(fā)及軟包墻面73 How to Clean Wallpaper 怎樣清潔墻紙74 Cleaning of Office 清潔辦公室75 Cloak Room Procedure 衣帽間的程序76 Staircase cleaning 清潔樓梯77 How to clean windows 怎樣清潔窗戶78 Stone floor scrubbing 擦洗石制地面79 Locker room cleaning 更衣室的清潔80 How to polish wooden surface 如何給木制表面拋光81 How to use and clean a vacuum cleaner 如何使用和清理吸塵器82 Dry foam shampoo on carpet 干洗地毯83 Cleaning of outlets 各餐飲場所的清潔84 Inspection of back of house 后區(qū)的檢查85 Cleaning of lobby 大堂的清潔86 PA. Store room PA的倉庫87 Cleaning supplies and equipment return 返還清潔用品及設(shè)備88 How to clean urinal bowel 怎樣清潔小便池89 How to polish brass 怎樣給銅器拋光90 How to clean skid proof and dustproof pad 如何清潔防滑墊及防塵墊91 How to crystallization for marble floor 怎樣給大理石地面做晶面處理92 How to maintain and clean leather surface 如何保養(yǎng)和清潔皮革表面93 How to clean telephone 怎樣清潔電話94 Cleaning of pantry/store room 清潔工作間和儲藏室95 Washroom Care 公共衛(wèi)生間的清潔96 Check into public area service associates PA員工報道的檢查97 Prepare daily work allocation 準備日常工作分配98 Lobby inspection 大堂的檢查99 Inspection of lifts 檢查電梯100 Inspection of restroom 檢查洗手間101 Inspection of outlets 檢查各餐飲場所102 Inspection of back stairs 檢查后樓梯103 Inspection of pantry/store room 檢查工作間及儲藏室Housekeeping – Policies amp。酒店客房部標準工作程序GENERAL 總述Task No: Description 1. Grooming and Appearance儀表儀容2. Check Uniform and How to Grooming Standards 制服檢查及儀表儀容標準3. Body language and attitude 肢體語言及態(tài)度4. How to Conduct Briefing 怎樣主持例會5. Communicate with Housekeeping Department與客房部溝通6. How to Greet the Guest怎樣問候客人7. Occupational Health and Safety職業(yè)健康衛(wèi)生及安全HOUSEKEEPING OFFICEamp。GUEST FLOOR 客房辦公室及客房服務9 Lost and Found Procedure 失物招領(lǐng)程序10. Monthly Linen Inventory 月度布草盤點11. Master Key Sign Out Procedure 萬能鑰匙簽領(lǐng)程序12. Sign in Procedure 簽到程序13. Sign out Procedure 簽退程序14. Guest Room Amenities amp。 Procedures Manual客房部 制度和流程指南Subject:GROOMING AND APPEARANCE主題：儀表儀容Ref: 參考號：RMS HSKPSOP001OBJECTIVE 目的Maintain a clean, tidy and fresh appearance during your work.在你的工作中保持干凈，整齊，清新的外貌PROCEDURES 流程Keep clean and be optimistic during work time. 在工作時間保持干凈及樂觀的態(tài)度Make selfcheck and grooming check at any time. 隨時進行儀表儀容的自我檢查Wear tidy uniform with all buttons buttoned up. Pay attention not to roll up cuffs or sleeves. 穿系好紐扣的整齊的制服，不能挽起衣袖Change the uniform in time if it is stained, crumpled, dirty or smelly. 及時更換有污漬，褶皺，臟的，有異味的制服Wear your name tag correctly with your uniform, the name tag is part of your uniform. 將名牌別在制服正確的位置，名牌也是制服的一部分Pay attention that uniform has no damages. 留意制服不要有破損Wear shoes and socks as issued: 穿規(guī)定的鞋襪Black shoes and black socks for male. 男士穿黑鞋黑襪Black shoes and neutral color stockings for female. 女士穿黑鞋肉色長襪Check your shoes: shoes should be clean, polish and in good condition. 檢查你的鞋：是否干凈，光亮，并處于完好狀態(tài)Check your socks and stockings: they should be clean, odor free and no holes. 檢查你的襪子：是否干凈，無異味和破洞Check your uniform: it should be clean, well pressed and have no tears or damage, No missing buttons. 檢查你的制服：是否干凈，熨燙整齊，無破損或紐扣丟失Housekeeping – Policies amp。并檢查確保無破損Hair to be bed and brushed For male, the hair should not cover eye brow and the back should not touch collar or be over the ears. 男士頭發(fā)須梳理整齊，前不得過眉，后不得過衣領(lǐng)，鬢角不得蓋過耳朵Make sure arrival at Office is 15mins in advance.提前15分鐘到辦公室For female, long hair should be coiled up at the back wit hairnet, short hair should not cover the shoulders, and all hair pins are to be black in color.女士長發(fā)要用發(fā)網(wǎng)盤起，短發(fā)不過肩，發(fā)卡只限于黑色Nails should be closely trimmed, nail polish is allowed but in natural color only指甲油只限于透明色，并保持光亮和平整Large or hanging earrings are not allowed, bracelet chain is also not allowed. 夸張和懸掛式的耳環(huán)是不允許的，手鐲也是不被允許的No rings except engagement or marriage ring不可戴戒指，訂婚或結(jié)婚戒指除外Remind associates to check for bad breath.保持口腔無異味Supervisor will also be responsible to spot check PA Cleaner’s uniform, appearance and to correct it at any time during working time主管要在工作時間隨時抽查PA員工的制服，儀表Pay particular attention to check if their uniform is worn correctly, such as if any buttons is opened, if the sleeves are rolled up etc檢查制服時要注意細節(jié)，例如紐扣沒系好，袖子卷起來等Keep reminding PA Cleaners to pay attention to their appearances.提醒PA員工注意他們的外表 Housekeeping – Policies amp。Do not bring bad mood to work. Politely provide your best service. 不要帶著情緒工作，要優(yōu)雅的提供你最好的服務Housekeeping – Policies amp。 Procedures Manual客房部 制度和流程指南Subject: COMMUNICATE WITH HOUSEKEEPING DEPARTMENT主題： 與客房部溝通Ref: 參考號：RMS HSKPSOP005OBJECTIVE 目的Ensure munication with guest and colleague so as to show our sincerity and respect to him/her.確保訊息傳達給客人和同事，并表示出我們的真摯和尊敬PROCEDURES 流程