【正文】 l purpose 2)Feedback on performance Suggest Answer First of all, I think it’s important to clearly state your overall purpose and expectations. In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence. In addition to theism providing feedback on their performance is also important. On the managerial part, performance reviews help mangers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job. Besides, mangers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust. Part Three :Collaborative Task and Decision Email Newsletter Your pany would like to introduce an Email newsletter to send to all staff members regularly. You have been asked to help coordinate the project. Discuss the situation together, and decide: 1)what kinds of articles and information should be included 2)what the newsletter should look like and how often it should be sent Suggest Answer A: You see, our pany is designing an Email newsletter for all staff members. It certainly is a very good channel for internal munication. B: Yes. What information should be included, in your opinion? A: It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the pany, such as new policies, new projects and new managers, etc. This will help to reduce the chance for confusion and misinterpretation of key corporate policies and decisions. B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance. A: There should also be information about the latest achievements of the pany as well. B: I agree with you. But... A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see... B。 Well, you are quite right. But I think we should place emphasis on twoway munication. The newsletter should also focus on the employee side, we should allow our employees to voice their opinions about daytoday work and corporate development. They should also have a chance to ment on the performance of the managers and point out problems in their work. A: That’s a good idea. So let’s put in this column “ Voice from the Staff”. B。 Good. And don’t fet our pany logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humor, to make it more readable. B。 Alright. And let’s make it short, so people don’t have to spend too much time reading each issue. A: I agree. Followup Questions 1)Do you think it39。t think managers have the time to go to their employees personally. They can get feedback from their workers in other channels, such as opinion polls, reports from different departments, etc. （ 5） In this information age, pany Intra tends to be a very effective channel of munication. It39。s Questions 1) Is it important to consult a cost accountant when starting a new project? ( Why? / Why not?) 2)In what ways is customer service related to cost reduction? 3)Do you think people can be trained to work more efficiently? (Why? /Why not?) 4) What changes in cost management do you expect will happen in the future? Suggested Answers 1)Yes. It39。s the petence of the workforce that sharpens the petitive edge of the pany. 4)I expect it will head towards more costefficient methods, involving more parties in the process of production。s important when...? Aiming to control production cost 1)Quality suppliers 2)Efficiency of production line Suggested Answer In cost management, it39。s user friendly and will not cause too much physical stress and strain. Meanwhile, workers should get fullytrained to work more efficiently on the line. Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers. Part Three: Collaborative Task and Discussion (Introducing Shift Work) Your pany would like to introduce shift work operation to optimize the production process. You have been asked to help coordinate the project. Discuss the situation together, and decide: 1)how to arrange the work schedule 2)how to match staff to this new work requirement Suggested Answer A: When introducing shift work, the most important thing is to work out good work schedules. I think we can divide our twentyfour hour operation into three shifts: day shift, evening shift and night shift. And we39。s tough to work at night, but once you get used to it, it39。s the problem. Night shifts really affect our health conditions. So you39。ll adopt the rotating schedule, three shifts and the day shift is from 8:00am to 5: 00pm with a lunchbreak. And evening shift, 5:00pm to 1:00am including coffee breaks, and then... A: And night shift from1: 00am to 8:00am, also with a coffee break. B: Right. We should also provide our shift workers with training programmes to help them better adjust to this new work requirement. We should inform them of the harmful effects of night shifts and give them tips on how to prevent and fight off these hazards. A: Yes. We can arrange health specialists to give them training courses and provide online consultancy service for the convenience of our shift workers. And I think we should also provide psychological consultancy just in case they get too stressed. We need to help them to cope with night shift blues. B: Good. It39。s a good idea. On top of all this, we can provide workers with health facilities to