五星級(jí)酒店有效溝通培訓(xùn)手冊(cè)-在線瀏覽
2025-01-05 11:54本頁面
【正文】 As you see in the in the cycle, oneway munication is an inefficient and ineffective way to share information and ideas. That’ s because it fails to meet the two basic needs that are part of every interaction – personal and practical needs. 如你在循環(huán)中看到的，單向溝通對(duì)于分享信息及想法是無效的溝通方法。 Examples of personal needs 個(gè)人需要的實(shí)例 ： ? People need to feel that they’ re being taken seriously 人們需要感到倍受重視 ? People need to feel involved in the discussion 人們需要感到參與了討論 OPEN 開始 CLARIFY 澄清 AGREE 達(dá)成一致 CLOSE 結(jié)束 DEVELOP 發(fā)展 德信誠培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) ? People need to feel that they are being listened to and are understood 人 們需要感到被傾聽和理解 A good way to meet people’ s personal needs in munication is to use the following key principles 在溝通中滿足人們的個(gè)人需求的一個(gè)好的方法是運(yùn)用以下關(guān)鍵要素 : ? Maintain or enhance selfesteem 保持并提升自尊 ? Listen and respond with empathy 傾聽并給予具同理心的反饋 ? Ask for help and encourage involvement 尋求幫助并鼓勵(lì)參與 德信誠培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) The key principles are the ‘ keys’ to meeting personal needs in the effective munication. It helps people to feel good about the discussion and themselves. They feel listened to and understood, and they feel as if they are an important part of the munication. 在有效的溝通中這些關(guān)鍵要素是滿足個(gè)人需求的鑰匙。他們感到有人傾聽并被理解，并且感到他們是溝通中重要的一部分。無論是腦力風(fēng)暴、解決問題或收集信息，滿足了實(shí)際需求的溝通才是成功的溝通。請(qǐng)注意以下溝通中的注意事項(xiàng) : Do’ s 能夠做 ? Use Key Principles and Effective Communication Cycle 運(yùn) 用溝通的關(guān)鍵原則和有效溝通循環(huán) ? Work for twoway munication 雙向溝通 ? Clarify others’ information and ideas by asking questions 通過提問弄清楚他人的信息和想法 ? Clarity your information or ideas by explaining clearly and using examples 通過清楚地解釋和運(yùn)用實(shí)例來闡明你的信息或想法 ? Be aware of barriers to munication and plan ways to overe them知道溝通中的障礙并準(zhǔn)備好克服這些障礙的方法 德信誠培訓(xùn)網(wǎng) 更多免費(fèi)資料下載 請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) ? Remember to meet personal, as well as practical, needs in discussions 記住在討論中要滿足個(gè)人需求和實(shí)際需求 ? Use positive nonverbals and be aware of nonverbals others are using 運(yùn)用積極的非語 言溝通方式并關(guān)注他 人使用的非語言行為 ? Always Plan for important discussions using interaction planner 使用善于互動(dòng)的策劃人為重要的討論做計(jì)劃 Don’ ts 不能夠做 ? Ignore barriers to munication 忽視溝通中的障礙 ? Communicate “one way”
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