topic8acustomerfocusedorganization：第八講：以顧客-在線(xiàn)瀏覽
2024-12-27 16:58本頁(yè)面
【正文】 are we passionate about? 什么事我們會(huì) 熱心去做 ? What drives our value engine? 什么驅(qū)動(dòng)我們的 價(jià)值引擎 ? Adapted from: Jim Collins. Good to Great. 2020 c Rick Luce, HKUL, May 2020 c ID Key Success Factors 成功的重要因素 Characteristics of successful anizations:* 成功機(jī)構(gòu)的特色 1. Do something others cannot do 做一些別人做不到的事情 2. Do something well that others do poorly, or 把一些別人做不好的事情做好 , 或者 3. Do something others have great difficulty doing well 做一些別人極難做得好的事情 *Prahalad and Hamel. The Core Competencies of the Corporation. HBR, May/June 1990. c Rick Luce, HKUL, May 2020 c ID Key Success Factors 成功的重要因素 ? ~1015% of research libraries content / services are unique ~1015% 的研究圖書(shū)館的內(nèi)容或服務(wù)均有其獨(dú)特性 What % of the budget resources support that? 其得到 的經(jīng)費(fèi)百分比是多少 ? *Prahalad and Hamel. The Core Competencies of the Corporation. HBR, May/June 1990. c Rick Luce, HKUL, May 2020 c Management Principles of Successful Organizations 成功機(jī)構(gòu)的管理原則 ? Strong customer focus 強(qiáng)烈的顧客至上的信念 ? Effective leadership 有效的領(lǐng)導(dǎo) ? Continuous improvement and learning 持續(xù)改善和學(xué)習(xí) ? Management by fact 基于事實(shí)的管理 ? Fast response 快速反應(yīng) ? Longrange view of the future 長(zhǎng)遠(yuǎn)的觀念 ? Results orientation 結(jié)果取向 ? Cooperation, teamwork, partnering 合作 ， 團(tuán)隊(duì) ， 伙伴 c Rick Luce, HKUL, May 200９ c Follow the Leaders 跟隨領(lǐng)導(dǎo)者 Malcolm Baldrige National Quality Award: recognizes anizations practicing the most effective management methods 美國(guó)國(guó)家質(zhì)量獎(jiǎng)：表?yè)P(yáng)正實(shí)施最有效管理方法的機(jī)構(gòu) ? High performance is sustainable due to good management practices 良好的管理作風(fēng)可令高績(jī)效持續(xù)下去 ? Analysis of 600 winners over 10 years: growth = times as fast as peers, more than 2X more profitable 10年來(lái) 600個(gè) 得獎(jiǎng) 機(jī)構(gòu)的分析 ： 增長(zhǎng) = 同行的 ， 增加 2倍以上的利潤(rùn) ? Examines approach, deployment and results 評(píng)估方法 ，部署 和結(jié)果 c Rick Luce, HKUL, May 200９ c Baldrige Criteria for Performance Excellence Baldrige卓越績(jī)效準(zhǔn)則 Leadership Strategic Planning Student, Stakeholder, and Market Focus Measurement, Analysis, and Knowledge Management Workforce Focus Process Management Results c Rick Luce, HKUL, May 2020 c 領(lǐng)導(dǎo) 策略規(guī)劃 學(xué)生 ， 項(xiàng)目相關(guān)人員 ， 及市場(chǎng)焦點(diǎn) 量度 ， 分析及知識(shí)管理 以員工為本 流程管理 結(jié)果 Requires a system both in approach and deployment 需要有系統(tǒng)的方法和配置 Baldrige Applications: Lessons Learned 包立治模式的應(yīng)用：獲取的經(jīng)驗(yàn) ? Accelerated learning using Baldrige framework 用包立治架構(gòu)快速學(xué)習(xí) ? “System” is tough to integrate all at once “ 系統(tǒng) ” 有能力立刻融合所有的東西 “Be patient, have discipline” Deming “ 耐心 ,有 紀(jì)律 ” ? Importance of supplier partnerships 與供應(yīng)商的合作關(guān)系的重要性 ? Difficulty of language translation 翻譯語(yǔ)言的困難 ? Benchmarking data time series data for peti
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