【正文】 ld you tell the doctor whether you have diabetes?你的血壓偏高，請問你是否有糖尿??？ （11）How is the acid in your stomach? Is the acid feeling very strong?胃酸的強(qiáng)度怎么樣？你是否感覺十分強(qiáng)烈？ (12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. . 你最近有沒有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請告訴我們。 Please don’t worry, I’ll ask the doctor to go to see you right away. 請不要擔(dān)心，我馬上叫醫(yī)生過去。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮?. I do apologize for inconvenience on behalf of our hotel.對您造成的不便，我謹(jǐn)代表酒店向您道歉。5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉，這很不尋常，我立刻去調(diào)查一下。7. I deeply apologize Madam, would you care to send this dress for drycleaning? No charge of course. 我們深感抱歉，小姐。8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 請接受我們的道歉，我們會(huì)盡快想辦法。Part 5 The Damage第五部分 賠 償1. I’m afraid you’ll have to pay for the 。3. The indemnity for the burned carpet is 100 Yuan.損壞地毯的賠償是人民幣100元。Part 6 Expressing Appreciation第六部分 道謝1. Thank you for your kind understanding.謝謝您的理解。Part 7 Say Goodbye第七部分 道別1. Wish you a pleasant journey! 祝您旅途愉快！2. On the house Sir, .I assure you that everything will be right next time you e.這是免費(fèi)的。3. I’m looking forward to seeing you again. Good luck！我期盼再次見到你，祝你好運(yùn)！5. Good Bye, and hope to see you ，希望再見到您預(yù)定部日常用語1．May I have the room type, please? /What kind of room would you like to reserve? 請問需要預(yù)訂哪一類型的房間？2．What kind of room do you have? 請問貴酒店有什么房間類型？3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of nonsmoking rooms, and we also have some connecting rooms.我們酒店有標(biāo)準(zhǔn)房，高級房，豪華房，行政房。而且我們酒店還設(shè)有不吸煙樓層及連通房。本酒店離東莞30分鐘車程，到深圳機(jī)場45分鐘，到常平火車站只需15鐘車程。8．How about your hotel’s facilities?請問貴酒店有什么設(shè)施？9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。10．Which dates would you like to book? When will you check in and check out?請問您需要訂哪一天？什么時(shí)候入住及退房？11．How long will you stay in our hotel?請問您打算逗留多長時(shí)間？12．Does your hotel have pickup service?請問貴酒店有接車服務(wù)嗎？13．Yes, please contact the concierge for details .有的，詳細(xì)內(nèi)容請聯(lián)系禮賓臺(tái)。但您可以看到周圍美麗的泳池景。18．Your reservation is temporary and it will be cancelled if you don’t arrive before that day.您的預(yù)訂是暫時(shí)的,如果那天下午6點(diǎn)前不到,我們將會(huì)取消您的預(yù)訂。/所有房間都訂滿了。我的名字XX如有任何疑問請與我們聯(lián)系。再見！22．Please hold on for a moment, Mr Smith.史密夫先生，麻煩請您稍等。25．Would you please speak more slowly?不好意思，麻煩請說慢一點(diǎn)？26．I am sorry, I didn’t catch what you mean’t.不好意思，我不大懂您的意思。28．He has not e back yet.他還沒回來。30．Would you like to call back later?麻煩請您稍后再撥。32．I’m not sure, sorry.不好意思，我不能確定。37．What time do you expect to arrive , Sir?請問大概什么時(shí)候到酒店，先生？38．May I request a late check in?我想要求晚些到店入住，可以嗎？39．Certainly, we’ll hold the room until you arrive.當(dāng)然可以，我們將為您保留房間直到您的到來。41．Could you hold on for a moment please? I’ll check our reservation record.麻煩請您稍等，讓我查詢我們的預(yù)訂紀(jì)錄。44．We have a special family package plan我們現(xiàn)在開始新推出一個(gè)優(yōu)惠套餐。46．What time will the guest be arriving?客人大概什么到達(dá)酒店？47．Your room is confirmed for that day.那天您的房間已確定。49．We’ll extend your reservation for you.我們將會(huì)延住您的預(yù)訂。52．I’d like to cancel a reservation.我想取消一個(gè)預(yù)訂。54．Which travel agent did you go through to make this reservation.請問您是通過哪間旅行社來做這個(gè)預(yù)訂的？55．Is this a new reservation or a confirmation call?請問這個(gè)電話是新的預(yù)訂，還是確認(rèn)預(yù)訂？56．We’ll send a confirmation to you soon.我們稍后傳確認(rèn)書給您。58．Please feel free to contact us if we can be of further assistance.如需進(jìn)一步了解，請隨時(shí)與我們聯(lián)系。60．Sorry ,there is no record in our list.很抱歉，我們的名單上沒有此記錄。62．Have you made a reservation?請問已經(jīng)作了預(yù)訂嗎？63．I’m sorry to have taken up your time.不好意思占用您的時(shí)間。66．Do you have a transfer service from airport to hotel free of charge?請問貴酒店有沒有免費(fèi)接機(jī)服務(wù)？67．Please inform the guest to check in before .請通知客人在下午6點(diǎn)前到本酒店辦理入住手續(xù)。69．Sorry, I can’t find your name on the arrival list.不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。71．I will get someone who can speak English well to talk to you.我會(huì)找壹位英語較好的同事跟您說。74．Who is the reservation for?請問是哪壹位客人的預(yù)訂？75．The hotel is fully booked, would you like me to place you on a waiting list.沒有任何房間可以提供，我們可以為您安排后補(bǔ)名單。77．When was the reservation made?請問什么時(shí)候作的預(yù)訂？78．Do you remember the name of the clerk who accepted your reservation?請問您記得那壹位職員為您作的預(yù)訂嗎？79．We will hold your booking until a guarantee.沒有任何擔(dān)保，我們只可以為您保留到下午6點(diǎn)鐘。83．May I take your credit card for the guarantee?可以提供您的信用卡作擔(dān)保嗎？84．Let me repeat your reservation to ensure it is correct.讓我為您重復(fù)一下您 的預(yù)訂以確保無誤。86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉，我們沒有商級連通房，只有豪華連通房。88．It arrival time is not stated a reserved room will be held until .如果抵店時(shí)間未明確告知,所訂的房間將保留至當(dāng)天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance ，請將您的信用卡號及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔(dān)保嗎？91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請務(wù)必在入住當(dāng)天的下午６點(diǎn)前通知我們，感謝您的來電，我們期待屆時(shí)與您見面。94．I’d like to change/cancel a ／取消預(yù)訂。96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒入住，本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感謝您預(yù)訂海悅酒店，如有任何疑問或需作任何更改請與盡快與我們聯(lián)系。100．I’m afraid we have no superior room available. Would you mind deluxe room instead?恐怕我們提供不了高級房,豪華房可以嗎？101．We are very sorry for the ，請見諒。9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?對不起先生，我是行李生，很抱歉打擾您了，這里有您的一個(gè)留言/傳真/包裹給您，現(xiàn)在我方便送到您房間嗎？10．What is your friend’s name?