管理學(xué)第十二講ppt課件-在線瀏覽
2025-02-27 02:37本頁面
【正文】 m of responses to individual items Attitudes (cont.) 169。 Prentice Hall, 2022 1411 Attitudes (cont.) SatisfactionProductivity Controversy 滿意度與生產(chǎn)率之間關(guān)系的論戰(zhàn) – traditional belief was that happy workers were productive workers – research evidence suggests that if satisfaction has a positive influence on productivity, it is small – contingency factors have clarified the relationship between satisfaction and productivity ? effect of environmental factors that constrain employee behavior – research designs do not permit conclusions about cause and effect 無法證明兩者的因果關(guān)系 169。 Prentice Hall, 2022 1413 Examples of MBTI Personality Types 169。 Prentice Hall, 2022 1415 169。 2,幫助管理者選擇與某種具體工作相匹配的員工 。 4,在理解人格和預(yù)測個體行為方面 ,MBTI是很好的工具 。 Emotional Intelligence (EI)情緒 智力 :對人格研究提供新解 – assortment of noncognitive skills capabilities, and petencies that influence a person’s ability to succeed in coping with environmental demands and 非認知的技能 /潛能和素質(zhì)的范疇 ,影響一個人能否成功面對環(huán)境的要求和壓力 ? selfawareness 自我 意識 aware of what you’re feeling ? selfmanagement 自我管理 ability to manage one’s emotions ? selfmotivation 自我 激勵 persistence in the face of setbacks ? Empathy 體會情感 ability to sense how others are feeling ? social skills 社會 技能 ability to handle the emotions of others – EI related to performance at all anizational levels ? especially relevant to performance in jobs requiring social interaction 對那些需要社會交往活動的工作很重要 Personality (cont.) 1417 Personality (cont.) Predicting Behavior from Personality Traits有 五種人格特質(zhì)被證明在解釋組織中的個體行為方面是最有力的 – Locus of Control 控制點 ? Internals 內(nèi) 控型 believe that they control their own destiny 命運 ? externals 外 控型 believe their lives are controlled by outside forces – less satisfied and involved with their jobs – more alienated from the work setting – Machiavellianism 馬 基雅維利 people who are high on this trait: ? are pragmatic, maintain emotional distance, believe that ends can justify the means 實際 /對人保持情感距離 ,相信結(jié)果證明手段 ? are productive in jobs that require bargaining and have high rewards for success 169。 Prentice Hall, 2022 1419 Predicting Behavior from Personality Traits (cont.) – RiskTaking 冒險性 affects time required to make a decision ? how much information is required before making a choice Personality Types in Different Cultures不同 文化下的人格類型 – a country’s culture can influence dominant personality characteristics of its people – ., national cultures differ in the strength of locus of control Implications for managers – must fit personality to the demands of the job ? results in higher satisfaction and less turnover ?管理學(xué)家霍蘭得劃分六種基本的人格類型 :個體的人格特點與職業(yè)環(huán)境的匹配程度 Personality (cont.) 169。 Prentice Hall, 2022 1421 Perception知覺 Definition – process by which individuals give meaning to their environment by anizing and i
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