【正文】 ，這是為了確認門型影響客戶滿意度。 改進措施 ： 減少保修費用來修復(fù)由于配合不好產(chǎn)生的門飾板問題，并且 100%消除 803/805車型的缺陷。但始終要關(guān)注顧客熱忱。 Project Definition Tree/項目定義樹 G e o m e t r ic /幾何特性RH/ 右側(cè)5 0 %F i n d a n d e l i m i n a t e t h e R e d X t h a t c a u s e sp o o r a d j u s t m e n t i n t h e R R d o o r p a n e l a t805/ 830 m o de l s / 發(fā)現(xiàn)和消除 805/ 830 車型上出現(xiàn)的引起后側(cè)門飾板調(diào)整困難的紅 XB o t h H / 兩側(cè) L H / 左側(cè)50%R e a r d o o r / 后門100 %Fr o n t d o o r /前門0 %B o t h / 都有E f f o r t t o r e le a s e t h e d o o r p a n e l( lb s )車門飾板拆卸力 ( 磅 )Ot h e r / 其它E v e n t / 事件 D e f e c t / 缺陷P h y s ic / 物理特性D o o r p a n e l lo o s e /車門飾板松動8 0 5 / 8 3 0 m o d e l39。 GOAL: eliminate 100% the poor fit. 目標： 100%消除不良的配合 Project statement 項目綜述 Need energy to release the trim door panel 需要用力才能卸下門飾板 Customer is calling the problem in both sides 客戶現(xiàn)在對兩側(cè)都在抱怨 Effort to release (lbs)/釋放力 (磅 ) Frequency頻率 05101520253035400 6 12 18 24 30 36 42CURRENT現(xiàn)有 DESIRED希望 D M = 1 . 1 9 lb s / 磅P r o s e s s過程R e s t o f v e h i c l e車輛其它部分M o d if ie d t h e f la n g e 1 . 5 m m in le n g t h將法蘭在長度上修改 1 . 5 厘米T h e R e d X is t h e d o o r m o d in g t h a tis b e in g in s t a ll e d in t h e t r im p a n e l紅 X 是被安裝在車門飾板內(nèi)的車門飾板飾件M o ld in g d o o r p a n e l車門飾板飾件R e s t o f d o o r車門其它部分T r i m d o o r p a n e l車門飾板P a r t s零件M o d e l 車型t o 對M o d e l 車型Ot h e r s t r a t e g y其它策略D P = 2 9 lb s 磅Solution tree項目解決樹 TARGET: Eliminate condition 100% 目標： 100%消除現(xiàn)有問題 PASSED ISOPLOT DR= SEE PAG 4 通過等量圖驗證 DR= 參見第 4頁 PASSED STAGE 1 SO THE RED X DOESN’T LIVE IN THE PROCESS SEE PAG 7. 通過第一階段驗證 ， 因此紅 X不在裝配過程中 ， 參見第 7頁 。 PASSED B vs C WHERE IT SHOWS THAT THE DOOR MOLDING KEEP IN POSITION THE DOOR PANEL SEE PAG 10, BUT WE CHOICE OTHER CHARACTERISTIC THAT KEEP IN POSITION THE DOOR PANEL AND WITOUT INVEST MONEY SEE PAG 11 amp。 但是我們選擇能夠保證車門飾板位置并且不用增加投資的其它特性 ， 參見第 11和 13頁 。 05101520253035400 6 12 18 24 30 36 42DESIRED希望 CURRENT現(xiàn)有 BASED: DISTRIBUTON LOT CAMPAING Effort to release (lbs)釋放力 (磅 ) DM = lbs DP = lbs DR = Passed Isoplot Isoplot A Force gage was used as the measurement system 拉力計作為測量工具 通過 ISOPLOT評估 POINT TO POINT There are no contrast in this strategy there are no difference. There is a good contrast but the leverage is not enough because we don’t have tools to measure it. This strategy provide good contrast and the best leverage based on multivari chart see pag 6 There are no contrast through the time Strategy diagram PLANT TO PLANT MODEL TO MODEL TRUCK TO TRUCK SIDE TO SIDE SAME PANEL SAME PLANT SAME MODEL SAME TRUCK There is a contrast between truck to truck and good leverage but the contrast is not enough based on multivari see page 6. EVENT TO EVENT SAME POINT There are no contrast in this strategy there are no difference event to event. 策略圖 事件 對 事件 同一個點 點 對 點 同一塊扳 同一側(cè) 對 同一側(cè) 同一臺車 車 對 車 同一型號 型號 對 型號 同一個工廠 工廠 對 工廠 在這個對比中 ,無差異 . 在這個對比中 ,無差異 . 在這個對比中 ,有差異 .但無測量工具 . 在車與車的對比中 ,有差異 .但不能滿足 MULTIVARI的要求 .. 在這個對比中 ,有差異 .且能滿足 MULTIVARI的要求 .. 在這個對比中 ,無差異 . 51015202530354045501 4 710 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 76 79 82 85 88 91Multi vari NOTE: This graphic shows that the best contrast is model to model. Side Truck 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L R L Customer satisfaction limit BOB WOW Model C C C C A A A A A A A A A A A S S S S S S S S S S S S S S S S NOTE: S: SUBURBAN 830 MODEL A: AVALANCHE 805 MODEL C: CADILLAC 806 MODEL 注 :S\A\C三種車型 最好 最壞 顧客的滿意底線 注 :此圖顯示出在型號與型號的對比中有最大的差異 . 松脫力(磅) Component search NOTE: This graphic shows that the Red X suspect does not live in the process because it passed the stage 1. The stage 2 shows that the Red X suspect does not live in the seal window. So the Red X suspect lives in the molding door panel. 4 8 . 41 6 . 27 . 547 4 6 . 3 4 8 . 2 4 6 . 6 4 7 . 48 . 17 . 94 7 . 54 6 . 87 . 3 7 . 9 8 . 5 8 . 30102030405060OriginalR1 amp。 R2 (Door Panel)R3 amp。 WOW BOB DOOR MOLDING RED X CANDIDATE Passed B vs C with 95% of confidence that the molding door panel is the Red X with plete separation and end count of 完全分離， End count 為 5的情況下， 以 95%的置信度通過 B v S 表明門板裝飾件是 Red X B vs C Six pack B = 有門飾件的 車 Vehicles with door molding. C = 沒有飾件的車 Vehicles without door molding. Req: 置信 度 confidence = 95% 次序 O r d e r G r e e n Y (l b s )B 2 5 . 9 y e s B 50 y e sC 8 . 6 no B 2 8 . 6 y e sC 1 6 . 3 no B 2 5 . 9 y e sB 50 y e s C 1 6 . 3 noC 1 3 . 3 no C 1 3 . 3 noB 2 8 . 6 y e s C 8 . 6 noR e d X 門飾件 doorm o l d i n gR e d X 門飾件 doorm o l d i n g試驗 T e s t排序 R a n k e d o r d e r G r e e n Y (l b s )Once confirmed that the RED X is living in the door panel molding, we decided to change our strategy from “model to model” to “truck to truck” because the door panel molding is unique for Cadillac models. In other words, find one cha