6sigma培訓(xùn)的資料-在線瀏覽
2024-08-02 17:50本頁面
【正文】 stomer satisfaction metrics 10x times improvement in cycle time in 5 years Changed measurement base to parts per billion 1994 Enterprise ISO registtation launched 1998 Corporate renewal 1999 Rules of Engagement balanced score card Performance Excellence Personal Commitment Evolution continues! How many objectives are there in your anization? Key beliefs– how we will always act ? Constant respect for people ? Unpromising integrity KEY GOALS– what we must acplish ? Best in class —People —Markting —Technology —Products:software\hardware and systems —Manufaction —Service ? Increased global market share ? Superior finacical results KEY INITATIVES– how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ?Empowerment for all in a participative Cooperative and creatice workplace Our fundamental objective (Everyones overriding responsibility) Total customer satifaction Our fundamental objective Total customer satisfaction ? Key beilfes How we will always act ? Key goals What we must acplish ? Key initiatives How we will do it Everyones overriding responsibility KEY INITATIVES how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Consistent focus ? Card created amp。 – Delivery defects。and therefore… Increases customer satisfaction and Decreases warranty cost! Process cost and defects Reducing the total defects in the entire process: – Reduces the cycle time per unit … ? Reducing WIP(Work in process) ? Reducing inventory carrying costs – Resuces defect inspection,analysis,and repair cost。 understandable by the person who is trying to reduce defects Sigma,a figure of merit ? TDUcould be expected to be proportional to the plexity of the unit ? Complexity is directly proporttional to the number of opportunities to creat a defect ? To normalize processes of different plexity, we use: Total defects Opportunities … From which we can calculate sigma DPMO = x 1,000,000 Improvement 7 Sigma(+ sigma shift) 1 10 100 1K 10K 100K 2 3 4 5 6 (66810 ppm) (6210 ppm) (233 ppm) ( ppm) 30x Improvement 10x Improvement 70x Improvement 6? 5? 3? 4? Defects per Million opportunities Benchmarking 1 10 100 1K 10K 100K 2 3 4 5 6 7 Best in class internal + external Repair costs 10% Average pany 1% Defects per Million opportunities Sigma(+ sigma shift) 1 10 100 1K 10K 100K 2 3 4 5 6 7 Restauant bills Doctor prescription writing Payroll processing Order writeup Journal vouchers Wire transfer Airline baggage handing Purchased material lot reject rate Benchmarking Best in class Average pany Sigma(+ sigma shift) Defects per Million opportunities Process quality levels may vary widely within a pany ( PPM) ? 1 10 100 1K 10K 100K 2 3 4 5 6 7 Airline baggage handling Domestic airline flight fatality raate Best in class Average pany Sigma(+ sigma shift) Defects per Million opportunities Impleme
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