管理學(xué)課件ch02-在線瀏覽
2024-11-01 16:08本頁面
【正文】 ht 169。 2020 Prentice Hall, Inc. All rights reserved. 2–11 General Administrative Theorists ? Henri Fayol ?Believed that the practice of management was distinct from other anizational functions ?Developed fourteen principles of management that applied to all anizational situations ? Max Weber ?Developed a theory of authority based on an ideal type of anization (bureaucracy) ?Emphasized rationality, predictability, impersonality, technical petence, and authoritarianism. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–13 Understanding Organizational Behavior ? Organizational Behavior (OB) ?The study of the actions of people at work。 2020 Prentice Hall, Inc. All rights reserved. 2–14 The Hawthorne Studies ? A series of productivity experiments conducted at Western Electric from 1927 to 1932. ? Experimental findings ?Productivity unexpectedly increased under imposed adverse working conditions. ?The effect of incentive plans was less than expected. ? Research conclusion ?Social norms, group standards and attitudes more strongly influence individual output and work behavior than do moary incentives. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–16 Implications of the Systems Approach ? Coordination of the anization’s parts is essential for proper functioning of the entire anization. ? Decisions and actions taken in one area of the anization will have an effect in other areas of the anization. ? Organizations are not selfcontained and, therefore, must adapt to changes in their external environment. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–18 Current Trends and Issues ? Globalization ? Ethics ? Workforce Diversity ? Entrepreneurship ? Ebusiness ? Knowledge Management ? Learning Organizations ? Quality Management Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–20 Current Trends and Issues (cont’d) ? Workforce Diversity ?Increasing heterogeneity in the workforce ?More gender, minority, ethnic, and other forms of diversity in employees ?Aging workforce ?Older employees who work longer and not retire ?The cost of public and private benefits for older workers will increase ?Increased demand for products and services related to aging Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–22 Current Trends and Issues (cont’d) ? EBusiness (Electronic Business) ?The work preformed by an anization using electronic linkages to its key constituencies ?Emerce: the sales and marketing ponent of an ebusiness ? Categories of EBusinesses ?Ebusiness enhanced anization ?Ebusiness enabled anization ?Total ebusiness anization Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–24 Current Trends and Issues (cont’d) ? Quality Management ?A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations ?Inspired by the total quality management (TQM) ideas of Deming and Juran ?Quality is not directly related to cost. 8th edition Steven P. Robbins Mary Coulter PowerPoint Presentation by Charlie Cook Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–26 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. The Manager: Omnipotent or Symbolic ? Define the omnipotent and symbolic views of management. ? Contrast the action of manager according to the omnipotent and symbolic views. ? Explain the parameters of managerial discretion. The Organization’s Culture ? Define anizational culture. ? Explain what the definition of culture implies. ? Describe the seven dimensions of anizational culture. ? Define a strong culture. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 2–28 L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Current Organizational Issues Facing Managers ? Explain how a strong culture affects whether an anization is ethical. ? Describe the characteristics of an ethical culture. ? List some suggestions for creating a more ethical culture. ? Describe the characteristics of an innovative culture. ? Explain six cha
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