【正文】 Street Bankstown 24 Septem ber, 200— Dear Ms Sanders, I read i n the newspaper today that you are to be the archi tect for the new Bankstown ci nem a. I hope you wi l not m ind m e wri ti ng to ask i f you have thought about the needs of di sabl ed custom ers. In parti cular I wonder i f you have consi dered the fol l owi ng thi ngs: 1 Adequate access for wheel chai rs. It woul d be handy to have l i fts to al l parts of the ci nem a. The butons i n the li fts shoul d be easy for a person in a wheel chai r to reach, and the doors be wi de enough to enter. In som e ci nemas, the li fts are at the back of the ci nem a i n col d, unattractive pl aces. As di sabled peopl e have to use the l i fts, thi s m akes them feel they are not as im portant as other custom ers. 2 Earphones for people who have troubl e heari ng. It woul d hel p to fit sets of earphones to al seats, not just to some of them . This woul d al low heari ngim pai red custom ers to enjoy the pany of their heari ng fri ends rather than havi ng to sit i n a speci al area. 3 Rai sed seati ng. Peopl e who are short cannot al ways see the screen. So I’d l i ke to sugest that the seats at the back be pl aced hi gher than those at the front so that everyone can see the screen easil y. Perhaps there coul d be a space at the end of each row for peopl e i n wheel chai rs to si t next to their fri ends. 4 Toil ets. For di sabl ed custom ers i t woul d be m ore conveni ent to pl ace the toi l ets near the entrance to the ci nem a. It can be di fficul t i f the onl y di sabl ed toi l et i s i n the basem ent a l ong way from where the fi lm i s showing. And i f the doors coul d be opened outwards, di sabled custom ers woul d be very happy. 5 Car parki ng. O f course, there are usual l y spaces special y reserved for di sabled and el derly dri vers. If they are cl ose to the ci nem a entrance and /or exi t, it i s easier for di sabl ed peopl e to get to the film i n fort. Thank you for readi ng m y l etter. I hope m y suggesti ons wi l l m eet wi th your approval . Disabled peopl e should have the sam e opportuniti es as ablebodied peopl e to enjoy the cinem a and to do so with dignity. I am sure many people wil l prai se your cinema if you desi gn it with good access for di sabl ed people. It wi l al so make the ci nem a owners happy if more people go as they wi l make hi gher profi ts! Yours si ncerely, Al ice Major Uni t 2 SATISFACTION GUARANTEED Larry Belm ont worked for a pany that made robots. Recentl y it had begun experimenting with a househol d robot. It was goi ng to be tested out by Lary’s wife, Clai re. Cl aire di dn’t want the robot i n her house, especi aly as her husband would be absent for three weeks, but Larry persuaded her that the robot wouldn’t harm her or al low her to be harmed. It woul d be a bonus. However, when she fi rst saw the 唐 山 學 院 首屆營銷策劃大賽 帝景溫泉度假村推廣方案 團 隊 名 稱： 鋒之翼團隊 指 導 教 師： 陳婷婷 2020 年 12 月 because i t buries everythi ng i n i ts path under the m olten rock. H owever, the erupti on i tsel f i s real l y exci ti ng to watch and I shal never fet my fi rst si ght on one. It was i n the second week after I arri ved i n H awai . H avi ng worked hard al l day, I went to bed earl y. I was fast asl eep when suddenl y my bed began shaki ng and I heard a strange sound, li ke a rail way trai n pasi ng m y wi ndow. Havi ng experi enced qui te a few earthquakes in H awai i al ready, I di dn’t take m uch noti ce. I was about to go back to sl eep when suddenl y m y bedroom becam e as bri ght as day. I ran out of the house into the back garden where I coul d se Mount Kil auea i n the di stance. There had been an erupti on from the si de of the m ountai n and red hot l ava was fountai ni ng hundreds of m etres i nto the ai r. It was an absol utel y fantasti c sight. The day after this erupti on I was l ucky enough to have a m uch cl oser l ok at i t. Two other sci enti sts and I were driven up the m ountain and dropped as close as possibl e to the crater that had been formed duri ng the eruption. Having earli er col ected speci al cl othes from the observatory, we put them on before we went any cl oser. Al l three of us looked l ike spacemen. We had whi te protective sui ts that covered our whol e body, helm ets, big boots and speci al gloves. It was not easy to walk in these sui ts, but we slowl y made our way to the edge of the crater and looked down i nto the red, boil ng centre. The other two cli mbed down into the crater to col ect som e l ava for later study, but thi s being m y first experience, I stayed at the top and watched them. Today, I am just as enthusi astic about my job as the day I fi rst started. H avi ng studi ed volcanoes now for m any years, I am stil l am azed at their beauty as wel l as thei r potenti al to cause great dam age. TH E LAKE OF H EAVEN Changbai shan is i n Ji li n Provi nce, N ortheast Chi na. Much of thi s beauti ful , m ountai nous area i s thi ck forest. Changbai shan i s Chi na’s l argest nature reserve and i t i s kept i n its natural state for the people of China and vi sitors from al over the worl d to enjoy. The hei ght of the l and vari es from 700 m etres above sea level to over 2, 000 m etres and i s hom e to a great di versi ty of rare pl ants and anim als. Am ong the rare anim al s are cranes, bl ack bears, leopards and ti gers. Many people e to Changbai shan to study i ts uni que pl ants and anim al s. Others e to wal k i n the m ountai ns, to see the spectacul ar waterfal s or to bathe i n the hot water pool s. H owever, the attracti on that arouses the greatest appreciati on i n the reserve i s Ti anchi or the Lake of H eaven. Ti anchi i s a deep l ake that has form ed i n the crater of a dead vol cano on top of the m ountai n. The l ake is 2, 194 m etres above sea l evel , and m