【正文】 ny of reliable customer opinions of products顧客對產(chǎn)品的信賴對公司的重要性Staff developmentimportance to a pany of developing effective career plans for staff對員工進行有效的職業(yè)規(guī)劃對公司的重要性Business strategyhow to maintain the confidence of pany shareholders怎么樣保持股東信心Part 3:Your pany’s location in a busy city centre means the staff often plain about the time taken to get to ，員工抱怨上下班時間，建議whether it would be better for staff to use public or private what the effects might be of allowing staff to work flexible hours 讓員工靈活安排工作時間有什么影響Follow:你愿意每天花很長時間上下班嗎，公司是否給予交通補貼，什么會影響公司選址在市中心的決定，科技對今后人們工作地點的影響，改變員工工作時間和地點會帶來哪些長遠的影響TEST 2 Part 2:Quality controlimportance to a pany of monitoring the quality of its goods and services 對產(chǎn)品和服務監(jiān)控的重要性Information managementhow to ensure information is managed effectively怎樣確保信息管理的有效性Financial planningthe factors involved in deciding on appropriate pricing strategies 要制定合理的價格策略要考慮哪些因素Part 3:Your pany is about to take over another pany and keen to encourage staff from both panies to work together proposal for team building接管另一個公司，要讓兩個公司員工在一起有效工作，建議what kinds of work projects and leisure activities would be suitable to encourage teamwork什么工作項目和業(yè)余活動能促進團隊合作what kinds effective teamwork could bring to the Follow:在一個好的團隊中個人所獲的益處，一個工作團隊最好多少人，你認為公司既需要個人主義者還需要團隊工作者嗎，讓全體員工作為一個整體融洽工作是所有員工或者說是公司的責任嗎，對公司進行長遠規(guī)劃時應該對團隊打造做多遠的考慮TEST3 Part 2:Staff relationsimportance to provide a range of facilities for all staffs公司對員工提供設施的重要性Technologyimportance to regularly upgrade its technological equipment經(jīng)常升級技術設備的重要性Strategic planningfactors involved in managing change effectively有效的應變管理要考慮哪些因素Part 3:Company is considering funding a regional educational project for 1618 years old students interested in following a business for the ，讓有興趣的年輕人學習企業(yè)課程，建議how the project could be used to promote the name of the pany怎么利用這個項目宣傳公司品牌how to monitor the progress and outes of the project怎么檢測這個項目的結果和進展Follow: 什么方法更能廣泛傳播公司品牌，公司怎樣選擇年輕人來這個教育投資項目，參加培訓項目對年輕人有什么好處，公司對教育項目的投入重要嗎，國家范圍內對商業(yè)人士的培訓有多重要TEST 4 Part 2:Customer serviceimportance of providing effective afterservices for customer售后服務的重要性Purchasingimportance of maintaining personal contact with potential suppliers和供應商保持聯(lián)系的重要性Recruitmenthow to ensure that the advertising of job vacancies is effective怎樣保證對空余職位的廣告宣傳有效性Part 3: Your branch has been identified as having the lowest turnover of ways in reducing turnover in other ，建議如何在其他部門降低換手率what the reasons for high staff turnover in a pany might be造成換手率高的原因what effect high staff turnover might have on future methods of selecting staff今后怎樣考慮選擇員工Follow: 在一個換手率很高的部門員工會受到什么影響，高換手率會影響客服嗎，高換手率對公司也有好處嗎，公司招募新員工進現(xiàn)存團隊有好處嗎，在以后員工跳槽會越來越頻繁嗎第二輯 TEST 1 Part 2:Customer relationsimportance of making customer feel valued讓顧客覺得有價值的重要性Company growthimportance to a pany of controlling expansion掌控擴大發(fā)展的重要性Marketinghow to ensure that agents maintain a high level of effectiveness when representing a pany怎么樣確保代理人保持對公司的高度代表性Part 3:Your pany planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ways of setting up the ，想讓全體員工建言獻策，考慮制定這個計劃的方法how to set up the scheme so that all staff feel they can contribute 怎樣制定這個計劃才能讓所有人感到他們能參與進來how suggestions from members of staff could be Follow:什么類型的公司最受益這種計劃，公司還有哪些其他方式激勵員工對公司發(fā)展建言獻策，讓員工更多參與公司活動的其他方法，公司獲取顧客建議和評價有哪些渠道，新點子對公司保持競爭力有多重要TEST 2 Part 2:Communication skillsimportance of foreign language training for selected employees外語培訓的重要性Advertisinghow to select a suitable agency to handle a pany’s advertising怎么選擇合適機構來進行廣告宣傳Financehow to decide whether to float a pany on the stock market怎樣決定公司是否上市Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the have been asked to submit ideas on how to make relocation attractive for ，提出觀點怎樣讓新地點吸引員工which types of financial incentives the pany could offer to staff 公司應該對員工提供哪些財政激勵what information staff could need to know about the new location 公司員工應該知道哪些新址的信息 Follow:重新安置的員工還需要哪些幫助，怎樣鼓勵不愿意重新安置的員工進行安置，選擇分公司的位置對公司有什么影響TEST 3 Part 2:Personal managementimportance to a pany of having wellmotivated staff積極主動的員工對公司的重要性Strategic planninghow to decide whether to purchase or rent pany premises怎么決定是否購買或者租用廠房Saleshow to ensure price levels for new products are set appropriately怎樣確保合理定價Part 3:Company consider providing a fitness center on premises to help employees improve their health and for the ，建議what benefits the center would bring for the pany健康中心給公司帶來哪些好處how to promote the need for health and fitness to all staff怎樣促進所有員工的健康Follow:公司的健康設施在全體員工那里都受歡迎嗎，員工要付費使用嗎，保持員工身體健康的其他方式有哪些，對員工家人也應該提供這方面的服務嗎，這是員工所關心的合理的福利待遇嗎TEST 4 Part 2:Market researchimportance of finding out about customer’ habits and Financial managementhow to identify ways of reducing costs in a pany怎樣確定降低成本的方法Communicationhow to achieve an effective working relationship between different departments within a pany在不同部門間怎么形成一個有效的工作關系Part 3:Considering setting up an incentive scheme to improve staff for ，建議what benefits an incentive scheme for staff would bring to the what types of incentives could be offered 可以提供何種激勵Follow:那種激勵方式最能讓員工努力工作，激勵計劃不利因素，公司對員工額外勞動的獎勵非常重要嗎，公司怎么增強員工的忠心度，傳統(tǒng)的員工之間或員工與上級之間的關系在將來有何種變化第二篇：BEC中級口語真題劍橋商務英語（BEC）中級口語考試試題口語考試分為三部分：第一階段：考官和考生交流，時間大約3分鐘Example ：What’s your name? A：My name is(Kate)(注：括號內的為參考答案).Q：Where are you from? A：I e from(Jia