【正文】 ny of reliable customer opinions of products顧客對(duì)產(chǎn)品的信賴(lài)對(duì)公司的重要性Staff developmentimportance to a pany of developing effective career plans for staff對(duì)員工進(jìn)行有效的職業(yè)規(guī)劃對(duì)公司的重要性Business strategyhow to maintain the confidence of pany shareholders怎么樣保持股東信心Part 3:Your pany’s location in a busy city centre means the staff often plain about the time taken to get to ，員工抱怨上下班時(shí)間，建議whether it would be better for staff to use public or private what the effects might be of allowing staff to work flexible hours 讓員工靈活安排工作時(shí)間有什么影響Follow:你愿意每天花很長(zhǎng)時(shí)間上下班嗎，公司是否給予交通補(bǔ)貼，什么會(huì)影響公司選址在市中心的決定，科技對(duì)今后人們工作地點(diǎn)的影響，改變員工工作時(shí)間和地點(diǎn)會(huì)帶來(lái)哪些長(zhǎng)遠(yuǎn)的影響TEST 2 Part 2:Quality controlimportance to a pany of monitoring the quality of its goods and services 對(duì)產(chǎn)品和服務(wù)監(jiān)控的重要性Information managementhow to ensure information is managed effectively怎樣確保信息管理的有效性Financial planningthe factors involved in deciding on appropriate pricing strategies 要制定合理的價(jià)格策略要考慮哪些因素Part 3:Your pany is about to take over another pany and keen to encourage staff from both panies to work together proposal for team building接管另一個(gè)公司，要讓兩個(gè)公司員工在一起有效工作，建議what kinds of work projects and leisure activities would be suitable to encourage teamwork什么工作項(xiàng)目和業(yè)余活動(dòng)能促進(jìn)團(tuán)隊(duì)合作what kinds effective teamwork could bring to the Follow:在一個(gè)好的團(tuán)隊(duì)中個(gè)人所獲的益處，一個(gè)工作團(tuán)隊(duì)最好多少人，你認(rèn)為公司既需要個(gè)人主義者還需要團(tuán)隊(duì)工作者嗎，讓全體員工作為一個(gè)整體融洽工作是所有員工或者說(shuō)是公司的責(zé)任嗎，對(duì)公司進(jìn)行長(zhǎng)遠(yuǎn)規(guī)劃時(shí)應(yīng)該對(duì)團(tuán)隊(duì)打造做多遠(yuǎn)的考慮TEST3 Part 2:Staff relationsimportance to provide a range of facilities for all staffs公司對(duì)員工提供設(shè)施的重要性Technologyimportance to regularly upgrade its technological equipment經(jīng)常升級(jí)技術(shù)設(shè)備的重要性Strategic planningfactors involved in managing change effectively有效的應(yīng)變管理要考慮哪些因素Part 3:Company is considering funding a regional educational project for 1618 years old students interested in following a business for the ，讓有興趣的年輕人學(xué)習(xí)企業(yè)課程，建議how the project could be used to promote the name of the pany怎么利用這個(gè)項(xiàng)目宣傳公司品牌how to monitor the progress and outes of the project怎么檢測(cè)這個(gè)項(xiàng)目的結(jié)果和進(jìn)展Follow: 什么方法更能廣泛傳播公司品牌，公司怎樣選擇年輕人來(lái)這個(gè)教育投資項(xiàng)目，參加培訓(xùn)項(xiàng)目對(duì)年輕人有什么好處，公司對(duì)教育項(xiàng)目的投入重要嗎，國(guó)家范圍內(nèi)對(duì)商業(yè)人士的培訓(xùn)有多重要TEST 4 Part 2:Customer serviceimportance of providing effective afterservices for customer售后服務(wù)的重要性Purchasingimportance of maintaining personal contact with potential suppliers和供應(yīng)商保持聯(lián)系的重要性Recruitmenthow to ensure that the advertising of job vacancies is effective怎樣保證對(duì)空余職位的廣告宣傳有效性Part 3: Your branch has been identified as having the lowest turnover of ways in reducing turnover in other ，建議如何在其他部門(mén)降低換手率what the reasons for high staff turnover in a pany might be造成換手率高的原因what effect high staff turnover might have on future methods of selecting staff今后怎樣考慮選擇員工Follow: 在一個(gè)換手率很高的部門(mén)員工會(huì)受到什么影響，高換手率會(huì)影響客服嗎，高換手率對(duì)公司也有好處嗎，公司招募新員工進(jìn)現(xiàn)存團(tuán)隊(duì)有好處嗎，在以后員工跳槽會(huì)越來(lái)越頻繁嗎第二輯 TEST 1 Part 2:Customer relationsimportance of making customer feel valued讓顧客覺(jué)得有價(jià)值的重要性Company growthimportance to a pany of controlling expansion掌控?cái)U(kuò)大發(fā)展的重要性Marketinghow to ensure that agents maintain a high level of effectiveness when representing a pany怎么樣確保代理人保持對(duì)公司的高度代表性Part 3:Your pany planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ways of setting up the ，想讓全體員工建言獻(xiàn)策，考慮制定這個(gè)計(jì)劃的方法how to set up the scheme so that all staff feel they can contribute 怎樣制定這個(gè)計(jì)劃才能讓所有人感到他們能參與進(jìn)來(lái)how suggestions from members of staff could be Follow:什么類(lèi)型的公司最受益這種計(jì)劃，公司還有哪些其他方式激勵(lì)員工對(duì)公司發(fā)展建言獻(xiàn)策，讓員工更多參與公司活動(dòng)的其他方法，公司獲取顧客建議和評(píng)價(jià)有哪些渠道，新點(diǎn)子對(duì)公司保持競(jìng)爭(zhēng)力有多重要TEST 2 Part 2:Communication skillsimportance of foreign language training for selected employees外語(yǔ)培訓(xùn)的重要性Advertisinghow to select a suitable agency to handle a pany’s advertising怎么選擇合適機(jī)構(gòu)來(lái)進(jìn)行廣告宣傳Financehow to decide whether to float a pany on the stock market怎樣決定公司是否上市Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the have been asked to submit ideas on how to make relocation attractive for ，提出觀點(diǎn)怎樣讓新地點(diǎn)吸引員工which types of financial incentives the pany could offer to staff 公司應(yīng)該對(duì)員工提供哪些財(cái)政激勵(lì)what information staff could need to know about the new location 公司員工應(yīng)該知道哪些新址的信息 Follow:重新安置的員工還需要哪些幫助，怎樣鼓勵(lì)不愿意重新安置的員工進(jìn)行安置，選擇分公司的位置對(duì)公司有什么影響TEST 3 Part 2:Personal managementimportance to a pany of having wellmotivated staff積極主動(dòng)的員工對(duì)公司的重要性Strategic planninghow to decide whether to purchase or rent pany premises怎么決定是否購(gòu)買(mǎi)或者租用廠房Saleshow to ensure price levels for new products are set appropriately怎樣確保合理定價(jià)Part 3:Company consider providing a fitness center on premises to help employees improve their health and for the ，建議what benefits the center would bring for the pany健康中心給公司帶來(lái)哪些好處how to promote the need for health and fitness to all staff怎樣促進(jìn)所有員工的健康Follow:公司的健康設(shè)施在全體員工那里都受歡迎嗎，員工要付費(fèi)使用嗎，保持員工身體健康的其他方式有哪些，對(duì)員工家人也應(yīng)該提供這方面的服務(wù)嗎，這是員工所關(guān)心的合理的福利待遇嗎TEST 4 Part 2:Market researchimportance of finding out about customer’ habits and Financial managementhow to identify ways of reducing costs in a pany怎樣確定降低成本的方法Communicationhow to achieve an effective working relationship between different departments within a pany在不同部門(mén)間怎么形成一個(gè)有效的工作關(guān)系Part 3:Considering setting up an incentive scheme to improve staff for ，建議what benefits an incentive scheme for staff would bring to the what types of incentives could be offered 可以提供何種激勵(lì)Follow:那種激勵(lì)方式最能讓員工努力工作，激勵(lì)計(jì)劃不利因素，公司對(duì)員工額外勞動(dòng)的獎(jiǎng)勵(lì)非常重要嗎，公司怎么增強(qiáng)員工的忠心度，傳統(tǒng)的員工之間或員工與上級(jí)之間的關(guān)系在將來(lái)有何種變化第二篇：BEC中級(jí)口語(yǔ)真題劍橋商務(wù)英語(yǔ)（BEC）中級(jí)口語(yǔ)考試試題口語(yǔ)考試分為三部分：第一階段：考官和考生交流，時(shí)間大約3分鐘Example ：What’s your name? A：My name is(Kate)(注：括號(hào)內(nèi)的為參考答案).Q：Where are you from? A：I e from(Jia