6稅收風(fēng)險(xiǎn)分析典型案例報(bào)告-展示頁(yè)
2024-09-25 21:35本頁(yè)面
【正文】 .................................................................6案例4：搭車收費(fèi)不應(yīng)該客戶質(zhì)疑“亂收費(fèi)”.............................................................................8 二、業(yè)擴(kuò)報(bào)裝.........................................................................................................................................................10案例5：裝表接電違承諾客戶投訴沒(méi)商量...................................................................................11案例6：客戶溝通要及時(shí)主動(dòng)服務(wù)應(yīng)到位...................................................................................13案例7：不重安全釀隱患亡羊補(bǔ)牢早化解...................................................................................15 三、停限電管理.....................................................................................................................................................17案例8：惡意停電釀苦果意識(shí)淡薄毀形象...................................................................................18案例9：考慮欠周全停電引不便....................................................................................................20案例10：戶表接反錯(cuò)停電推諉處理不應(yīng)當(dāng).................................................................................22案例11：檢修停電遭投訴牢記責(zé)任是關(guān)鍵.................................................................................24案例12：圖簡(jiǎn)單停電了事招非議名聲受損.................................................................................26 四、供電搶修.........................................................................................................................................................28案例13：搶修中與交警發(fā)生矛盾產(chǎn)糾紛.........................................................................................29案例14：搶修人員技術(shù)差招致客戶不滿意.................................................................................31 五、營(yíng)業(yè)廳服務(wù).....................................................................................................................................................33案例15：延伸服務(wù)招投訴好心反讓人窩心.................................................................................34案例16：流動(dòng)車是新氣象服務(wù)管理要跟上.................................................................................36案例17：解答咨詢“惜字如金”遭受投訴教育深刻................................................................38案例18：懵懂客戶代表被采訪寫(xiě)成“新聞?lì)^條”惹風(fēng)波........................................................40 六、95598服務(wù)......................................................................................................................................................42案例19：客戶再三反映表不準(zhǔn)內(nèi)部連環(huán)失誤遭投訴................................................................43案例20：一句話引起的“風(fēng)波”......................................................................................................45 七、用電安全及反竊電........................................................................................................................................47案例21：拉路限電保安全煤礦爆炸引風(fēng)波.................................................................................48案例22：私自拆表引糾紛用電檢查需謹(jǐn)慎.................................................................................51 八、電能計(jì)量.........................................................................................................................................................53案例23：客戶不知情換表遭投訴..........
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