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3. Enjoy your drink. Take your time and enjoy it. Hope you’ ll enjoy your dinner. I hope that everything is satisfactory. 4. Is everything all right? 所有的菜都好吃嗎 ? Is everything OK? How are you doing? 您覺得怎樣 ? Are you enjoying your meal? It’ s delicious! I’ m glad you like it. 2/16/2023 32 5. I’ m afraid this is not the dish I ordered. 恐怕這不是我點的菜 . I’ m awfully sorry. I do apologise for giving you the wrong dish. I’ ll change it immediately for you. Thank you for telling us. I assure you it won’ t happen again. Please take your time and enjoy yourself. And I hope you have a good time. 6. Where is the washroom? 7. Could you wrap this, please? 請您將這打包 ? I’ d like to take the rest. 我向把剩下的打包帶走 . 2/16/2023 33 Ways of Paying 1. Waiter! I’ m leaving. 2. Could I have the bill? Here you are. That 100yuan. 3. Would you like to have the bill now? Check, please. Here is your bill. It’ s 120 yuan in all. Can I fill the bill? 可以買單了吧 ? 4. How much is the bill? One dish is free. The other is special. 2/16/2023 34 That’ s for the drinks/the cake/the ice cream. 5. May I have the receipt, please? 6. How would you like to pay? ? Shall I charge this to your room? 我把賬記在您的房間賬下好嗎 ? ? Would you like to put it on your hotel bill? 7. I’ d like to pay by cash, but I’ ve got discount card and voucher. 我想付現(xiàn)金 .但我有打折卡和優(yōu)惠券 I’ m sorry. Discount card and voucher are not used together. 2/16/2023 35 8. I think there is a mistake in the bill. It’ s over charged. Could you check it again? Sorry. I’ ll go and correct it immediately. 9. I hope you will enjoy your stay with us. You are wele back. 歡迎再來 Hope to see you again. Thank you for ing. Have a nice day, sir. Thank you for dining with us. Please e again. 謝謝在本店用餐 .歡迎再度光臨 2/16/2023 36 ? 靜夜四無鄰,荒居舊業(yè)貧。 大量資料 天天更新 Food and Beverage Service 2/16/2023 1 歡迎和問候語 ? Good morning (afternoon, evening), sir ( madam ) ? How do you do? ? How do you do? ? Glad / Nice to meet you. ? How are you? Fine, thanks. And you? ? Wele to our hotel (restaurant). ? Wish you a most pleasant stay in our hotel. ? I hope you will enjoy your stay with us. ? I hope you are enjoying your stay with us. ? I hope you have enjoyed your stay with us. ? Have a good time! 2/16/2023 2 電話用語 ? Restaurant. Can I help you? ? Sorry, I’ ve dialed the wrong number. ? May I speak to your General Manager? Speaking. ? Sorry. He is not in at the moment. Would you like to leave a message? ? I beg your pardon? / Pardon? 2/16/2023 3 祝賀語: ? Congratulations! ? Merry Christmas! ? Have a nice holiday! ? Wish you every success! 答謝和應(yīng)答語: ? Thank you for your help (advice, information) ? It’ s very kind of you. ? You are wele. ? Not at all. Don’ t mention it. ? It’ s my pleasure. With pleasure. My pleasure. ? I am always at your service. ? Thank you for staying in our hotel. 2/16/2023 4 道歉語 ? I am sorry. ? Excuse me. ? I’ m sorry. It’ s my fault. ? Sorry to have kept you waiting. ? Sorry to interrupt you. ? I’ m sorry about this. ? I apologize for this. ? That’ s all right. ? Let’ s fet it. ? It doesn’ t matter. 2/16/2023