【正文】 haracterize ? Optimize ? Breakthrough USL T LSL USL T LSL T USL LSL USL’ LSL’ The Strategy Customer Focused Both Internally Externally S IGMA SIX 12 169。 1994 Six Sigma Academy Six Sigma As A Value S IGMA SIX 10 169。 1994 Dr. Mikel J. Harry Six Sigma As A Value S IGMA SIX 9 169。 1999 Sigma Consultants, . Revision – October 1, 2023 % Good (6 Sigma) ? 20,000 lost articles of mail per hour ? Unsafe drinking water for almost 15 minutes each day ? 5,000 incorrect surgical operations per week ? Two short or long landings at most major airports each day ? 200,000 wrong drug prescriptions each year ? No electricity for almost seven hours each month ? Seven articles lost per hour ? One unsafe minute every seven months ? incorrect operations per week ? One short or long landing every five years ? 68 wrong prescriptions per year ? One hour without electricity every 34 years 99% Good ( Sigma) Six Sigma Practical Meaning S IGMA SIX 8 169。 ) 2 308,537 3 66,807 4 6,210 5 233 6 s PPM Process Capability Defects per Million Opp. Copyright 1995 Six Sigma Academy, Inc. Six Sigma corresponds to parts per billion if process is centered Six Sigma Goal S IGMA SIX 6 169。 1999 Sigma Consultants, . Revision – October 1, 2023 What is Six Sigma? ? Bottom line: Six Sigma – Defines the goals of the business – Defines performance metrics that tie to the business goals – Identifies, using performance metrics, projects that will yield clear business results – Applies advanced quality and statistical tools to achieve breakthrough financial performance S IGMA SIX 5 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Passion + Execution = Fast and Lasting Results Six Sigma Focus ? Delighting the customer through flawless execution ? Rapid breakthrough improvement ? Advanced breakthrough tools that work ? Positive and deep culture change ? Real financial results that impact the bottom line S IGMA SIX 3 169。S IGMA SIX 1 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Six Sigma Overview Presented by Ann Green Certified Consumer Driven 6Sigma Black Belt S IGMA SIX 2 169。 1999 Sigma Consultants, . Revision – October 1, 2023 What is Six Sigma? ? Vision ? Philosophy ? Aggressive goal ? Metric (standard of measurement) ? Benchmark ? Method ? Vehicle for: – Customer focus – Breakthrough improvement – Continuous improvement – People Involvement S IGMA SIX 4 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Sigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defectsperunit, partsper million defective, and the probability of a failure/error (Distribution Shifted 177。 1999 Sigma Consultants, . Revision – October 1, 2023 3 Sigma 6 Sigma 5 Sigma 4 Sigma % % % % Historical Current Intermediate Longterm Sigma LongTerm Yield Standard Six Sigma Performance Target S IGMA SIX 7 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Issue Classical Six Sigma Analytical Perspective Point Estimate Variability Management Cost Time Quality Time Manufacturability Trial Error Robust Design Tolerancing Worst Case Root Sum of Squares Variable Search One Factor Time DOE Process Adjustment Tweaking SPC Charts Problems Fixing Preventing Problem Solving Expert Based Systems Based Analysis Experience Data Focus Product Process Behavior Reactive Proactive Suppliers Cost Relative Capability Outlook Short Term Long Term 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Issue Classical Six Sigma Outlook Short Term Long Term Decision Making Intuition Probability Design Performance Producibility Aim Company Customer Organization Authority Learning Training Luxury Necessity Chain of Command Hierarchy Empowered Teams Direction Seat of Pants Bench Mark / Metrics Goal Setting Realistic Perception ReachOut Stretch People Cost Competitive Advantage Control Centralized Localized Improvement Automation Optimization 169。 1999 Sigma Consultants, . Revision – October 1, 2023 .... To Produce Improved Rolled Throughput Yield, Defects Per Unit (DPU) Defects Per Million Opportunities (DPMO) Reduced Cost of Poor Quality (COPQ) Improved Capacity and Productivity Reduced Variation In Our Processes / Products $$’s A Problem Solving Methodology S IGMA SIX 11 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Which Business Function Needs It? As long as there is a process that produces an output, whether it is a manufactured product, data, an invoice, etc…, we can apply the Six Sigma Breakthrough Strategy. For these processes to perform to a customer standard they require correct inputs!!! 6 Sigma Methods MFG. DESIGN SERVICE PURCH. MAINT. ADMIN. QA Marketing S IGMA SIX 13 169。 1994 Six Sigma Academy The Focus of Six Sigma S IGMA SIX 14 169。 1999 Sigma Consultants, . Revision – October 1, 2023 Breakthrough Strategy Characterization Phase 1: Measurement Phase 2: Analysis Optimization Phase 3: Improvement Phase 4: Control 169。 1999 Sigma Consultants, . Revision – October 1, 2023 The Breakthrough Strategy A B C D E F G 1 Select Output Characteristic 2 Define Performance Standards 3 Validate Measurement System 4 Establish Product Capability 5 Define Performance Objectives 6 Identify Variation Sources 7 Screen Potential Causes 8 Discover Var