【正文】 le 19 Business operators shall provide consumers with authentic information concerning their modities or services, and may not make any false and misleading propaganda. Business operators shall give truthful and definite replies to inquiries from consumers about the qualities of the modities or services they supply and the operation methods thereof. Shops shall mark clearly the prices of the modities they supply. Article 20 Business operators shall indicate their real names and marks. Business operators who lease counters or grounds from others shall indicate their own real names and marks. Article 21 Business operators who supply modities or services shall make out for consumers invoices for purchases or documents of services in accordance with relevant regulations of the State or mercial practices。 but the agreement between the two parties shall not contravene the provisions of laws and regulations. Article 17 Business operators shall listen to the consumers39。 exercise of their rights in accordance with the law and to maintain the legitimate rights and interests of consumers. Article 6 It is the mon responsibility of the whole society to protect the legitimate rights and interests of consumers. The State shall encourage and support all organizations and individuals to exercise social supervision over acts infringing upon consumer rights and interests. Mass media shall conduct propaganda defending the legitimate rights and interests of consumers and, through public opinion, exercise supervision over acts infringing upon the legitimate rights and interests of consumers. Chapter II Rights of Consumers Article 7 Consumers shall, in their purchasing and using modities or receiving services, enjoy the right of the inviolability of their personal and property safety. Consumers shall have the right to demand business operators to supply modities and services up to the requirements for personal and property safety. Article 8 Consumers shall enjoy the right to obtain true information of the modities they purchase and use or the services they receive. Consumers shall have the right to demand business operators, in light of the different conditions of modities or services, to provide their prices, origin, manufacturers, usage, functions, standards, grades, main ingredients, date of production, term of validity, certificates of inspection, operation instructions, after sale services or information relating to contents, standards and costs of the services. Article 9 Consumers shall enjoy the right of free choice of modities or services. Consumers shall have the right to make a free choice of business operators for supply of modities or services, select freely among varieties of articles or forms of services and decide independently to buy or not to buy any kind of modities, or to accept or not to accept any item of services. Consumers shall have the right to make parisons, differentiations and selections when they make a free choice of modities or services. Article 10 Consumers shall enjoy the right of fair deal. Consumers shall, in their purchasing modities or receiving services, have the right to obtain fair deal prerequisites such as guarantee of quality, reasonable prices and correct measurement, and have the right to refuse any pulsory transaction of business operators. Article 11 Consumers suffering from personal injury or property damage resulting from their purchasing or using of modities or receiving of services shall have the right to demand pensations in accordance with the law. Article 12 Consumers shall have the right to form public organizations for the maintenance of their own legitimate rights and interests according to law. Article 13 Consumers shall have the right to acquire knowledge concerning consumption and protection of consumer rights and interests. Consumers shall make efforts to master the knowledge of their necessary modities or services and the skill in operation thereof, apply the modities in a correct way and raise their consciousness of selfprotection. Article 14 Consumers shall, in their purchasing and using modities or receiving services, have the right that their human dignity, national customs and habits are respected. Article 15 Consumers shall have the right to exercise supervision over modities, services as well as the work of protection of consumer rights and interests. Consumers shall have the right to inform and charge against the infringement upon consumer rights and interests and the breach of law or neglect of duty on the part of State organs and their functionaries in the work of protection of consumer rights and interests, and have the right to raise criticism of or proposals for the work of protection of consumer rights and interests. Chapter III Obligations of Business Operators Article 16 Business operators shall, in their supply of modities and services to consumers, fulfill their obligations stipulated in the Law of the People39。s Congress and promulgated by Order of the President of the People39。 Law of the Peopl