禮賓部各崗位職責(zé)說明書-展示頁(yè)
2024-08-17 21:16本頁(yè)面
【正文】 dgeable on hotel facilities and its surrounding areas 隨時(shí)檢查員工儀容儀表。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times. 保證各項(xiàng)服務(wù)設(shè)備的良好運(yùn)轉(zhuǎn)比如：行李車等。 與報(bào)紙發(fā)行商保持密切聯(lián)系。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 同首席賓客體驗(yàn)經(jīng)理密切協(xié)作保證貴賓的行李正確的送到房間。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, groups and crew movements. 給予所有店內(nèi)客人以必要的幫助和協(xié)助。Key Responsibilities 主要職責(zé)n 更多資料請(qǐng)?jiān)L問.(.....)JOB DESCRIPTION職責(zé)描述JOB TITLE:職稱Concierge Captain禮賓領(lǐng)班AREA/DEPARTMENT:部門Rooms Division / Front Office / Bell Services房務(wù)部 / 前廳部 / 行李服務(wù)JOB BAND:職位級(jí)別8HOTEL LEVEL:酒店級(jí)別I VREPORTS TO:上屬 Concierge SupervisePOSITIONS SUPERVISED:下屬Bellman / Door girl行李員 / 門僮 JOB SCOPE:職責(zé)范圍 Responsible for providing accurate information, concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, fax and parcels to the guests. Promotes the desired work culture around Trust, Integrity, Respect, One Team and Service of the OCT International Hotel Management Company and the brand ethos. 向客人提供準(zhǔn)確的酒店相關(guān)服務(wù)信息，回答客人問訊監(jiān)督信件、留言、傳真和包裹的分發(fā)工作。努力創(chuàng)造良好的工作氛圍，做到誠(chéng)實(shí)、相互尊重、以及良好的團(tuán)對(duì)合作精神。 Assist guests with all inquiries, both hotel and nonhotel related 每天隨時(shí)注意抵達(dá)和離開酒店的貴賓和團(tuán)隊(duì)的信息以及員工動(dòng)態(tài)。 To work closely with CEO Manager to ensure baggage for VIP’s, Priority Club Members are delivered promptly 協(xié)助門童管理監(jiān)督在高峰期門前車道順暢無阻。 Prepare newspaper orders and coordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery 監(jiān)督行李員的報(bào)紙分發(fā)正確無誤。 Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 確保班前員工制服正確穿著干凈。 保證員工熟悉酒店的各項(xiàng)服務(wù)設(shè)施的運(yùn)做情況 保證酒店大堂和正門區(qū)域衛(wèi)生干凈整潔 熟悉掌握酒店所有的營(yíng)運(yùn)設(shè)施情況 處理日常問題并對(duì)潛在的問題提出警示。 Maintain detailed knowledge of key
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