【正文】 ...................................................................................... 8 工作區(qū)域 ................................................................................................................................. 9 行政 ........................................................................................................................................ 9 考勤 ...................................................................................................................................... 12 2. . . 員工規(guī)定 ............................................................................................................................. 10 行為規(guī)定 ............................................................................................................................... 10 紀(jì)律處分條例 ....................................................................................................................... 11 3. . . . 共有程序 ............................................................................................................................. 13 電話禮儀 ............................................................................................................................... 13 接待來訪的會員 ................................................................................................................... 15 留言標(biāo)準(zhǔn) ............................................................................................................................... 15 4. 營運部架構(gòu) ........................................................................................ 錯誤！未定義書簽。 會所服務(wù)部 ..................................................................................................................... 17 . 職位介紹 .................................................................................................................. 17 . . . . . . 營運經(jīng)理 ........................................................................................... 錯誤！未定義書簽。 1 客 戶 服 務(wù) 部 ............................................................................................................... 20 功能 ............................................................................................................................... 20 目錄 營運手冊 Operation Manual . . . . 服務(wù)標(biāo)準(zhǔn) ....................................................................................................................... 20 行政標(biāo)準(zhǔn) ....................................................................................................................... 20 工作規(guī)定 ....................................................................................................................... 20 工作程序 ....................................................................................................................... 21 . 會員意見的收取及反 饋程序 ....................................................................................... 21 . 會員投訴處理程序 ....................................................................................................... 22 . 會籍更改、轉(zhuǎn)讓、暫停程序 ...............................