【正文】 .....................................................................6 北方電信網(wǎng)絡(luò)現(xiàn)狀 .....................................................................................................7 交換網(wǎng) ..................................................................................................................7 智能網(wǎng) ..................................................................................................................7 數(shù)據(jù)網(wǎng) ..................................................................................................................7 業(yè)務(wù)支撐網(wǎng)現(xiàn)狀 ..................................................................................................8 工程建設(shè)方案 .............................................................................................................8 總體框架 ..............................................................................................................8 系統(tǒng)建設(shè)實(shí)施 ......................................................................................................9 工程建設(shè)規(guī)模 .............................................................................................................9 本期工程所需軟件說(shuō)明 ...........................................................................................10第三章 業(yè)務(wù)支撐系統(tǒng)技術(shù)要求 ???????????????????????????????????????????????????????????????11 總體要求 ...................................................................................................................11北方電信業(yè)務(wù)支撐系統(tǒng)二期工程技術(shù)規(guī)范書（綜合客服、生產(chǎn)調(diào)度和網(wǎng)絡(luò)資源配置管理）中國(guó)電信集團(tuán)公司北方電信事業(yè)部 3 質(zhì)量性能要求 ....................................................................................................11 技術(shù)性能要求 ....................................................................................................12 應(yīng)用指導(dǎo)原則.....................................................................................................12 數(shù)據(jù)指導(dǎo)原則.....................................................................................................13 技術(shù)指導(dǎo)原則.....................................................................................................13 安全性要求 ...............................................................................................................14 系統(tǒng)級(jí)安全 ........................................................................................................14 應(yīng)用級(jí)安全 ........................................................................................................14 系統(tǒng)技術(shù)路線要求 ...................................................................................................15 與相關(guān)系統(tǒng)的接口技術(shù)要求 ...................................................................................18 北方電信事業(yè)部與相關(guān)系統(tǒng)的接口技術(shù)要求 ................................................19 北方 9 ?。▍^(qū)、市）與相關(guān)系統(tǒng)的接口技術(shù)要求 ........................................20 軟件開發(fā)要求 ...........................................................................................................22 網(wǎng)絡(luò)帶寬需求 ...........................................................................................................22第四章 業(yè)務(wù)功能需求 ???????????????????????????????????????????????????????????????????????????????22 業(yè)務(wù)支撐系統(tǒng)軟件體系結(jié)構(gòu) ...................................................................................22 綜合客服功能需求 ...................................................................................................24 銷售管理過(guò)程 ....................................................................................................25 客戶管理 ............................................................................................................26 客戶經(jīng)理管理 ....................................................................................................29 業(yè)務(wù)受理 ............................................................................................................30 收費(fèi)管理 ............................................................................................................32 故障受理 ............................................................................................................34 回復(fù).....................................................................................................................34 業(yè)務(wù)咨詢 ............................................................................................................35 投訴建議 ............................................................................................................35 業(yè)務(wù)查詢 ..........................................................................................................36 主動(dòng)服務(wù) ..........................................................................................................36 銷帳管理 ..........................................................................................................38 系統(tǒng)管理 ..........................................................................................................39 統(tǒng)計(jì)分析 ..........................................................................................................40 生產(chǎn)調(diào)度管理功能需求 ...........................................................................................42 用戶界面 ............................................................................................................42 系統(tǒng)要求 ............................................................................................................42北方電信業(yè)務(wù)支撐系統(tǒng)二期工程技術(shù)規(guī)范書（綜合客服、生產(chǎn)調(diào)度和網(wǎng)絡(luò)資源配置管理）中國(guó)電信集團(tuán)公司北方電信事業(yè)部 4 功能需求 ............................................................................................................44 網(wǎng)絡(luò)資源配置管理....................................................................................................49 網(wǎng)絡(luò)資源數(shù)據(jù)管理.............................................................................................49 網(wǎng)絡(luò)資源配置.....................................................................................................49 與其他系統(tǒng)的關(guān)系.............................................................................................50