【正文】 ...............................................................................................5 何謂“移動總機” ...................................................................................................................62 系統(tǒng)功能 ...........................................................................................................................................7 系統(tǒng)功能結(jié)構(gòu)圖 .......................................................................................................................7 移動總機用戶通訊錄管理 .......................................................................................................7 移動總機功能 ...........................................................................................................................9 通用功能 ..........................................................................................................................9 移動總機外部用戶功能 ................................................................................................10 分機用戶功能 ................................................................................................................11 移動總機增值功能 .................................................................................................................12 人工短信代發(fā) ................................................................................................................12 工作通知服務 ................................................................................................................12 漏話提醒服務 ................................................................................................................13 分機彩鈴服務 ................................................................................................................13 集團語音短信服務 ........................................................................................................13 商務秘書 ........................................................................................................................14 移動總機黃頁 ................................................................................................................14 聲控應用（可選） ........................................................................................................15 系統(tǒng)基礎功能 .........................................................................................................................15 用戶信息的導入 ............................................................................................................15 人工座席 ........................................................................................................................15 話單記錄 ........................................................................................................................15 統(tǒng)計報表 ........................................................................................................................163 系統(tǒng)平臺 .........................................................................................................................................16 系統(tǒng)設計原則 .........................................................................................................................16 系統(tǒng)邏輯結(jié)構(gòu) .........................................................................................................................17 接入層 ............................................................................................................................18 核心層 ............................................................................................................................20 業(yè)務處理層 ....................................................................................................................22 系統(tǒng)硬件平臺 .........................................................................................................................23 系統(tǒng)軟件平臺 .........................................................................................................................23 系統(tǒng)安全性 .............................................................................................................................24 系統(tǒng)硬件物理上的安全性 ............................................................................................24 系統(tǒng)網(wǎng)絡安全 ................................................................................................................253 / 36 系統(tǒng)管理及安全 .....................................................................................................................25 系統(tǒng)的適應性和擴展性 .........................................................................................................25 系統(tǒng)穩(wěn)定性 .............................................................................................................................264 系統(tǒng)網(wǎng)絡結(jié)構(gòu) .................................................................................................................................26 系統(tǒng)網(wǎng)絡結(jié)構(gòu)圖 .....................................................................................................................26 結(jié)構(gòu)解釋 .................................................................................................................................275 系統(tǒng)話務模型測算及配置建議 .....................................................................................................28 話務量測算數(shù)據(jù)模型 .............................................................................................................28 中繼容量測算 .........................................................................................................................28 呼入中繼容量的測算 ....................................................................................................28 呼出中繼容量的測算 ....................................................................................................29 忙時 IVR 測算 .......................................................................................