【正文】 ..........................................................................................15（二）盤點流程 ............................................................................................................................................15（三）盤點作業(yè)指導書 ................................................................................................................................16第三章 配送作業(yè)管理 ...........................................................................................................................................16一、商品運輸管理.............................................................................................................................................16（一）商品運輸制度 ....................................................................................................................................16（二）商品運輸流程 ....................................................................................................................................17（三）商品運輸作業(yè)指導書 ........................................................................................................................17配送庫管理手冊//零售庫二、車輛管理.....................................................................................................................................................17（一）車輛管理制度 ....................................................................................................................................17（二）月度司機送貨考核評估標準 ............................................................................................................18三、樣機商品管理.............................................................................................................................................18（一）樣機制度 ............................................................................................................................................18（二）商品上樣 ............................................................................................................................................19（三）銷售樣機 ............................................................................................................................................19四、退換機管理.................................................................................................................................................19（一）換貨制度 ............................................................................................................................................19（二）退機制度 ............................................................................................................................................20（三）換機流程 ............................................................................................................................................20（四）換機作業(yè)指導書 ................................................................................................................................20（五）退換機作業(yè) ........................................................................................................................................20五、預售待送管理.............................................................................................................................................21（一）預售待送制度 ....................................................................................................................................21(二 )預售待送 作業(yè)指導書 ............................................................................................................................21六、廠家?guī)ж洶惭b管理.....................................................................................................................................21（一）廠家代送貨作業(yè)指導書 ....................................................................................................................21七、配送服務管理.............................................................................................................................................22（一）送貨服務規(guī)范 ....................................................................................................................................22（二）送貨服務作業(yè) ....................................................................................................................................22八、電話服務管理.............................................................................................................................................22（一）電話服務制度 ....................................................................................................................................22（二）電話服務作業(yè)指導書 ........................................................................................................................23（三）投訴處理管理 ....................................................................................................................................23九、票據(jù)管理.....................................................................................................................................................24（一）票據(jù)制度 ............................................................................................................................................24（二）單據(jù)功能說明 ....................................................................................................................................24十、托貨管理.....................................................................................................................................................24（一）托貨制度 ............................................................................................................................................24（二）托貨作業(yè)指導書 ................................................................................................................................25（三）代送貨管理 .......................................................................................................