【正文】 4. Shall I ~?只要理解這四種基本的句型，就可以處理大部分業(yè)務上的狀況。 When would you like to visit Kunshan? 請問您想要何時參觀昆山？When would you like to have lunch? 請問您想在哪里用餐？What time would you like to eat? 請問您想何時用餐？Who would you like to contact? 請問您想和誰聯絡？Which kind of room would you prefer? 請問您喜歡哪一種房間？How would you like to settle your bill? 請問您的賬單如何處理？How long would you like to stay? 請問您要逗留多久？How many tickets would you like to buy? 請問您要買幾張票？4．在提供建議協助、征求意見時，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains? 請問需要我把窗簾拉上嗎？Shall I draw you a map? 請問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請問要我為您安排預約嗎？（二）招呼語 Good morning. (用于中午以前)Good afternoon. (用于中午至下午六點以前)Good evening. (用于下午六點過后)在這些招呼語的后面接句子，例如：Good morning, sir. Are you checkingout? 早上好，先生，請問您要退房嗎？Good afternoon, sir. Wele to LI JIA Hotel. 中午好，先生，歡迎光臨麗嘉酒店Good evening, Ms. May I help you? 晚上好，小姐，請問我能為您服務嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。Certainly, sir.好的，先生。Thank you for waiting.您久等了，先生。Could you wait a little longer, please?請您稍候好嗎？拒絕客人時，不要一口回絕說“No.”，要委婉一些。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過一下。 如果是公司的錯，就說：“We are sorry.”。I would like to apologize for the mistake.為這個錯誤我深致歉意。Thank you, sir.謝謝您，先生。，可以說Here you are.您要的東西在這里。Here it is.這是您的東西。Please enjoy your stay祝您住宿愉快。Thank you for staying with us.謝謝光臨。Pardon?對不起？Pardon me?對不起？I beg your pardon?對不起請再說一遍好嗎？Could you repeat that, please?請您重復一遍好嗎？若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是說您丟了房間的鑰匙？電話英語的應對1． 接電話時不可以簡單地回答“Hello”,而應報上自己的公司或所屬單位的名稱?！癐nformation Desk speaking. May I help you?”問詢處，請問您要服務嗎?如果是外線打錯時，可以回答：I am afraid you have the wrong number.不好意思，您打錯電話了。如果是總線轉錯內線時，可以回答：This is Room Reservations. I’ll transfer your callto Restaurant Reservations.這里是客房預約處，我?guī)湍D接到餐廳預約柜臺。我們無法為您轉接中式餐廳。他應該會在下午5點左右回來。請您在線上稍侯好嗎？I’ll tell him to call you back when he returns.他回來時，我會請他回電。 You are wele, sir.先生，不客氣。Please contact me if you have any further questions.如果您有任何其他問題，請和我聯絡。歡迎光臨中信酒店。B: How many pieces of luggage do you have?請問您有多少件行李？G: Just this three.只有這3件。B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.我來帶您到柜臺，這邊請。G: I see, thanks.我知道了，謝謝。G: OK. Fine.好極了。 Taking a guest to the room 酒店常用英語口語100句 Good morning ，sir（madam）早上好，先生（小姐）Good afternoon，ladies and gentlemen下午好，女士們，先生們。How are you today ，Mr Brown ？你今天好嗎？布朗先生。Hs good to see you again ，sir（madam）再次見到你真高興，先生（小姐）Nice to meet you ，sir.見到你真高興，先生。May I know your name，sir（madam）？我可以知道你的名字嗎？先生（小姐）。1you‘re wanted on the phone，Captain Smith.史密斯船長，有你的電話。1May I be of service to you，Mr Baker ？我能為你服務嗎？貝克先生？1Can I help you， Ms Blake？我能幫你嗎？布雷克小姐？1Would you take the seat ，young lady ？請坐，小姐，Offering Help 主動提出幫助1May I help you ？1Can I help you？我能幫你嗎？1What can I do for you ？我能為你作什么？ May I take your ba for you？我可以為你拿你的手提包嗎？2 May I help you with your suitcase？我能幫你拿你的箱子嗎？2 Would you like me to call a taxi for you ？你需要我為你叫一輛出租車嗎？2 Thank you very much.非常感謝2 Thanks for the trouble .麻煩你了2 It‘svry kind of you？你真是太好了2 No，thanks.不用了，謝謝！Answers to Thanks對感謝語的應答2 You‘re wele.歡迎你2 Not at all.不用謝2 That‘s all right.沒關系 Don‘t mention it.別提了3 It‘s my plcasurc.這是我的榮幸Expressing wele 表示歡迎3 Wele,sir(madam).歡迎光臨，先生（小姐）3 Wele to our hotel ，sir （madam）。隨時為你效勞，先生（小姐）。對不起，先生（小姐）。3I‘m sorry to trouble you.對不起打擾你了。4I‘m sorry to have kept you waiting .對不起讓你久等。4I hope you‘ll forgive me.我希望你能原諒我。4It‘s nothing.沒什么。4That‘s nothing.沒什么。4Don‘t worry about it.別擔心。Good wishes（良好祝愿）5Have a good time！祝你們玩得愉快！5Have a nice evening！祝你晚上愉快。5Merry Christmas！圣誕快樂。5Hope you‘ll have a nice trip.希望你旅途愉快。5Happy landing.祝你安全抵達。6Hope to see you again.希望再次見到你。6See you Tomorrow.明天見。6My name is Irene ，I‘m the housekeepingDepartment waiter.我的名字是艾琳，我是管家部服務員。6Reservations ，May I help you ？預訂部，我能幫你嗎？6Room service ，May I e in ？送餐服務，我可以進來嗎？6This is Henry Adams speaking.我是享利。Affirmative Responses （肯定回答）70、Surely.當然可以。當然可以，先生（小姐）。是的，先生（小姐）。是這樣的，先生（小姐）。Negative Responses（否定回答）7No ，sir （madam）。7I don‘t think so.我不這樣認為。7I‘m afraid that’s not a good idea.恐怕，那個主意不好。80、Woulld your please sign here ？請在這兒簽名好嗎？8A table for two？兩人的一張臺嗎？82 、How long do you plan to stay ？你計劃住多久。8Shall I call a doctor for you ？我為你叫一個醫(yī)生嗎？8Dir you eyoy the play？你喜歡這個節(jié)目嗎？90、Do you like this song？你喜歡這首歌嗎？Useful expressions 慣用表達語9Enjoy you breakfast ，sir ？請享用你的早餐，先生。9The service guide is on the desk.服務指南在桌面上。9Go ahead ，please.請接著講。9You look great .你看上去真棒。9It‘s a very touching story.這是一個非常感人的故事。酒店常用英語Part one : general expressions1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2) How do you do? ( how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?（您的）一切都好嗎？5) How are you getting on ( or along ) these days ?這幾天過得怎么樣？6) How are you ? ( Fine ,thank you .and you? )您的身體好嗎？7) Glad (nice ) to see you .見到您很高興。10) Good –bye.(or byebye)再見！11) Good （晚間告別用）12) Have a good ！13) See you later (tomorrow).以后（明天）見！14) Hope to see you again soon.希望不久再見到您！15) Have a good time.祝您過得愉快！客房用品英文一覽表 住宿篇——前臺：pany 陪伴，同伴 single room 單人房 double room 雙人房 intend 想要，打算 party （參加共同活動的）一批，一組，一組人 date 日期，日子 kind 種，類 bath 浴室 shower 淋浴suite （一套）房間 deluxe 豪華的 presidential 總統的，總統職務的 available 可用的，合用的，可得到的，可到達的 fully 完全地，徹底地 name 名字，姓，姓名，名稱address 地址 the phone number 電話號碼 be able to 能，會 guarantee 保證，擔保，包，管 occupancy 占有，占用 peak 最高的，高峰的arrival 到來，到達 departu