第二章英語交流中電話溝通-展示頁
2025-04-13 01:28本頁面
【正文】 ft for New York on business until July 22nd. 他到紐約出差，要到7月22日才能回來。 . 出差 He39。 She39。 He39。 . 生病請假 He39。s already left for home today. 他已經(jīng)離開回家了。 . 回家了 He has gone for the day. 他已經(jīng)回去了。s on vacation this week. 他本周休假。s out of office.. 休假中He is off today. 他今天休假。表達(dá)在或不在時，也可以用比較簡單的： He39。m sorry, but he is out right now. 很抱歉，他剛才外出了。t e to the office yet. 他還沒到辦公室。s not at his desk right now. 他有來上班，不過現(xiàn)在不在座位上。He39。No one answers in Mr. Scott39。a: 那我再打給她。a: 謝謝。s not at her room right now.a: Oh, I39。ll get her for you.a: Thank you.b: I39。This is not Franklin 。We don39。7. 這里沒有這個人 I39。m sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出門。m sorry, but he is unable to e to the phone ，他現(xiàn)在無法接電話。 He is in a meeting now. 他正在開會。s talking a longdistance call now, what can I do for you? 他正在接長途電話，有什么我可以幫你嗎？Sorry, his line is busy. 抱歉，他正在打電話。s on another line right now. 他現(xiàn)在正在接另外一個電話。***注意*** 有時候真的讓人久等時，說這句話會讓對方心平氣和一些。m sorry to have kept you waiting. 抱歉讓你久等了。m sorry to keep you waiting. 抱歉讓你等待。 Hang on a second, please. 請稍等。 Can you hold on, please? 你能稍等一會兒嗎？ Just a moment. He is on his way now. 請稍待一下。 2. 請問有何事/找那位How may I help you?What can I do for you?Who would you like to talk to? Who would you like to speak to?3. 請你稍等一下 Could you hold a moment, please? 你能稍等一會兒嗎？ He39。 Good morning Franklin Company, may I help you? 早晨好，富蘭克林公司。第二章 電話溝通 Telephone Calls一、電話分項歸納辦公室電話最重要的就是禮貌，所以不論是接電話或打電話，都應(yīng)該先報自己及公司的名字。 1. 告知公司名并自我介紹 Franklin Company Human Resource Department. 富蘭克林公司人事部。我可以為你服務(wù)嗎？ Human Resource Department, this is Carol/Carol speaking. 人事部，我是卡洛。ll be with you in a moment. 過一會兒他就會接你電話了。他馬上來接電話。 Could you hold on any longer? 你能再稍待一會兒嗎？4. 讓你久等了I39。 I39。 Sorry for the delay. 對不起慢了一點。通常都會用完成式to have kept you 5. 他在忙線中Her line is busy at the moment. Can somebody else help you? 她正在通電話，別的人可以幫你嗎？He39。He39。6. 現(xiàn)在不方便接電話 She has a visitor at the moment. 她現(xiàn)在有客人。 I39。 I39。可不可以稍后再打給你。m sorry, but we have no one by that name here. 對不起，這里沒有人叫那個名字。t have any Smith working here. 沒有史密斯在這邊工作。8. 要找的人不在a: Hello, This is carol. May I speak to Miss Chen?b: Yes, one moment please. I39。m sorry, she39。ll call her again.a: 喂，我是卡羅，可以請陳小姐聽電話嗎？b: 好，請等一下，我為你轉(zhuǎn)接。
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