管理學第十二講ppt課件-展示頁
2025-01-19 02:37本頁面
【正文】 ently from individuals acting alone Goals of OB 組織行為學的目的 – explain, predict, and influence behavior 解釋 /預測和影響行為 ,管理者為了更好地管理員工 。 169。 Prentice Hall, 2022 142 Learning Objectives (cont.) You should learn to: – Define emotional intelligence 定義情緒智力 – Describe attribution theory and its use in explaining individual behavior 歸因理論和對個體行為的解釋 – Identify the types of shortcuts managers use in judging others 管理者在判斷他人時使用的捷徑 – Explain how managers can shape employee behavior 管理者如何塑造員工的行為 169。Chapter 14 FOUNDATIONS OF BEHAVIOR 169。 Prentice Hall, 2022 141 Learning Objectives You should learn to: – Define the focus and goals of anizational behavior 定義組織行為學關注的焦點 – Describe the three ponents of an attitude 態(tài)度的三個組成要素 – Identify the role that consistency plays in attitudes態(tài)度 的一致性所扮演的角色 – Explain the relationship between satisfaction and productivity 解釋滿意度與生產率之間的關系 – Tell how managers can use the MyersBriggs personality type framework and the bigfive model of personality 邁爾斯 布瑞格斯人格類型框架和大五人格模型 169。 Prentice Hall, 2022 143 Why Look At Individual Behavior? Organizational Behavior (OB) 組織行為學 – concerned specifically with the actions of people at work 關注人們在工作中的活動 – addresses issues that are not obvious由于 強 調 的問題 不是特別明確的所以理解組織行為是困難的 。 Prentice Hall, 2022 144 The Organization as an Iceberg 169。 – manager’s success depends on getting things done through other people 管理者的成功取決于通過別人來做事 146 Attitudes態(tài)度 Definition – evaluative statements concerning objects, people, or events 關于事物 /人物 /和事件的評價性陳述 – three ponents ? Cognitive 認知 beliefs, opinions, knowledge, or information held by a person 信念 /觀點 /知識 /信息等 ? Affective 情感 emotion or feeling 情緒或感受 –term attitude usually refers to this ponent ? Behavioral 行為方式 intention to behave in a certain way toward someone or something 對有些人和事傾向于作出的行動 169。 Prentice Hall, 2022 148 Attitudes (cont.) Attitudes and Consistency 態(tài)度與一致性 – people seek consistency: ? among their attitudes ? between their attitudes and behavior – inconsistency gives rise to steps to achieve consistency 當出現(xiàn)不一致時 ,個體就會采取措施促使他們保持一致 ? alter attitudes or behavior 改變 態(tài)度或行為 ? develop rationalization 合適 的理由 for the inconsistency矛盾 為不一致找到合理化的理由 149 吃不到葡萄說葡萄酸的故事 Cognitive Dissonance 不協(xié)調 Theory 認知失調理論 – cognitive dissonance any inpatibility between attitudes or between attitudes and behavior 態(tài)度之間以及態(tài)度與行為之間存在的任何不協(xié)調或不一致 ,人們都會傾向于減少這種不一致或個體都尋求一種能把失調降低到最低程度的穩(wěn)定狀態(tài) – effort to reduce dissonance related to: ? importance of factors causing dissonance 造成失調的因素的重要程度 。 ? rewards that may be involved in dissonance 卷入這種失調的回報 Attitude Surveys 態(tài)度調查 – present employee with questions that elicit 引出 how they feel about their jobs, work groups, supervisors, or the anization – attitude score is the su
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