【正文】 ief history of operations management ? Career opportunities in operations management ? The future of the discipline 114 What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs 115 Types of Operations Operations Examples Goods Producing Farming, mining, construction , manufacturing, power generation Storage/Transportation Warehousing, trucking, mail service, moving, taxis, buses, hotels, airlines Exchange Retailing, wholesaling, banking, renting, leasing, library, loans Entertainment Films, radio and television, concerts, recording Communication Newspapers, radio and television newscasts, telephone, satellites 116 Operations as a System Transformation (Conversion) Process Energy Materials Labor Capital Information Goods or Services Feedback information for control of process inputs and process technology 117 Transformations ? Physicalmanufacturing ? Locationaltransportation ? Exchangeretailing ? Storagewarehousing ? Physiologicalhealth care ? Informationaltelemunications 118 Food Process Inputs Processing Outputs Raw Vegetables Cleaning Canned vegetables Metal Sheets Making cans Water Cutting Energy Cooking Labor Packing Building Labeling Equipment 119 Hospital Process Inputs Processing Outputs Doctors, nurses Examination Healthy patients Hospital Surgery Medical Supplies Monitoring Equipment Medication Laboratories Therapy 120 Organizational Functions ?Essential functions: ? Operations –creates the product or service ? Marketing – generates demand, Gets customers ? Finance/accounting – tracks anizational performance, pays bills, Obtains funds and Tracks money 121 Functions Bank Operations Finance/ Accounting Marketing Check Clearing Teller Scheduling Transactions Processing Security Commercial Bank 169。11 Operations Management 運營管理 ： ； :； ： 12 Announcement Please notify me in advance if you are absent or late, taking a French leave is not allowed. According to the rules made by MBA office, those who are absent one third or above from the total classes will be barred from the final exam, no matter what grade you get in the other 2! ： ； :； ： 13 If you have any ments, please feel free to let me know, either by , phone call or facetoface talk, I’d prefer the latter for its high efficiency. Your suggestions are weled so I am open to them all the time. Besides, I’d like you to treat me not only like a teacher, but a friend as well. Thanks for the POM course, for it serves as a bridge between us. 14 Performance Appraisal Participation amp。 Attendance： 25% Assignment amp。 19841994 T/Maker Co. Example 1 122 Organizational Charts Commercial Bank Operations Teller Scheduling Check Clearing Transactions processing Facilities design/layout Vault operations Maintenance Security Finance Investments Security Real Estate Accounting Auditing Marketing Loans Commercial Industrial Financial Personal Mortgage Trust Department 123 Functions Airline Operations Finance/ Accounting Marketing Ground Support Flight Operations Facility Maintenance Catering Airline 169。 Accounting Accounting Payables Receivables General Ledger Finance Cash control International exchange rates Marketing Traffic administration Reservations Schedules Tariffs (pricing) Sales Advertising 125 Functions Manufacturer Operations Finance/ Accounting Marketing Production Control Manufacturing Quality Control Purchasing Manufacturing Example 3 126 Organizational Charts Manufacturing Operations Facilities: Construction:maintenance Production amp。 Accounting Disbursements/credits Receivables Payables General ledger Funds Management Money market International exchange Capital requirements Stock issue Bond issues and recall Marketing Sales promotions Advertising Sales Market research 127 Identifying Critical Success Factors Decisions Sample Option Product Customized, or standardized Quality Define customer expectations and how to achieve them Process Facility size, technology, capacity Location Near supplier or customer Layout Work cells or assembly line Human resource Specialized or enriched jobs Supply chain Single or multiple source suppliers Inventory When to reorder, how much to keep on hand Schedule Stable or fluctuating productions rate Maintenance Repair as required or preventive maintenance Marketing Service Distribution Promotion Channels of distribution Product positioning (image, functions) Finance/Accounting Leverage Cost of capital Working capital Receivables Payables Financial control Lines of credit Production/Operations 128 “The manufacturing b