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2024-10-27 13:38本頁(yè)面
【正文】 wner is ready to allow employees to ascend to top Profitability level allows for increase in salary New employee engagement programmes Career path analysis is interesting to employees Ideal Situation Staff turnover is a tenth of its current level Current Situation Staff turnover is dreadfully high Source: Elijah Ezendu, Benchmarking Fishbone Analysis This was developed by Dr. Kaoru Ishikawa. It’s a methodical way of determining the causes that contribute to an identified effect. It’s also known as cause and effect analysis. Applying Fishbone Analysis 1. Draw the fishbone diagram 2. List the problem at the head of that fish 3. Label each bone of the fish in one of the following format 4 P’s (Place, Procedure, Policies, People) 4 M’s (Manpower, Materials, Methods, Machines) 4 S’s (Suppliers, Skills, Surroundings, Systems) PEMPEM (plant, equipment, materials, people, environment, methods) 4. Use brainstorming to identify factors in each category that are causes of the problem 5. Use brainstorming to identify subfactors under each factor 6. Identify the main causes Example of Fishbone Analysis The Intelligence Unit of Ndubuisi and Sons Limited identified customer dissatisfaction and linked it to its causes as follows: Customer Dissatisfaction Manpower Materials Machines Methods Poor customer service skill Lack of training Absence of customercentricity advocacy team Low quality Nonavailability of local manufacturer Frequent corrective maintenance Non suitability to some products Defective crossfunctional Processes High level of waste Nonvalue adding workflows Source: Elijah Ezendu, Benchmarking Cause and Effect Trail This is a diagram that shows the interrelated causes of a problem and enables the identification of the key cause. Applying Cause and Effect Trail 1. List the Effect or Problem at the centre 2. Identify and list the causes of that problem around it 3. Use a line from a cause to its effect, placing arrow towards the effect 4. Trace out intervening steps, wherein cause leads to another. Example of Cause and Effect Trail The Performance Manager of Olutayo Industries conducted enterprisewide analysis and found out that the causes of low employee performance which he depicted using the cause and effect trail as shown below: Low Employee Performance Unpetitive Pay Lack of Performance Incentives Absence of Flexible Work System P
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