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isciplines HP wellbalanced portfolio, mass customization Acer super lean cost structure, aggressive pricing Apple powerful products, premium pricing, limited range Still Doing well in 2021 Operational Excellence ? Competitive price ? Error free, reliable ? Fast (on demand) ? Simple ? Responsive ? Consistent information for all ? Transactional ? 39。 1995 Product Leadership (best product) Customer Intimacy (best total solution) Strategy: Market Disciplines Operational Excellence (low cost producer) Ref: The Discipline of Market Leaders, Michael Treacy amp。m very loyal to them Helps us to be a success Product Leadership Operational Excellence Customer Intimacy ?Air Asia Operational Excellence (low cost producer) Ref: The Discipline of Market Leaders, Michael Treacy amp。THE USE OF HR PERFORMANCE MANAGEMENT IN STRATEGIC BUSINESS PLANNING Case Studies, Concepts and Debatable Ideas Kenny Ong CNI Holdings Berhad Content 1. Why is the right Performance Management System critical? 2. Adapting the System to the Business Model and Strategy 3. Finetuning Performance Management for Talent Management 1. Why is the right Performance Management System critical? “…in the past 18 months, we have heard that profit is more important than revenue, quality is more important that profit, people are more important than profit, customers are more important than our people, big customers are more important than small customers, and that growth is the key to our success. No wonder our performance is inconsistent CEO, Anonymous Before we start… In the old days of HR… ? Average training hours per staff ? % of staff attending training ? of training programs ? % of training programs conducted ? Training needs analysis conducted ? Competency models developed ? Training budget as % of payroll What’s wrong with this picture? Before we start… Moral of the story… 1. Innovation: – Business models – Products – Services 2. Market Leadership 3. Competitive differentiation Get the picture? What is the OBJECTIVE of a Performance Management System? ? What is the ultimate objective of a Performance Management System? ? ?Performance? – achievement, ? ?Management? – controllable, improvement ? ?System? – predictable oute, autorun Summary? ? A Predictable process to Improve Controllable Achievements What is the OBJECTIVE? Succession Planning (Business Continuity) Talent Man