【正文】
nt pillar industry of national market growing petition, making the car maker will profit growth focus on aftersales service, the quality of aftersales service quality has bee a carmaker in motivating a key link in the process of market , as a bridge that crosses from the car production and consumption market, auto 4 s shops, its aftersales service link, there are talent shortages, poor service concept, the mechanic technology level is low, has restricted the development of 4 s shops and even the whole car , establish an effective auto 4 s inn aftersales service system will help to promote auto 4 s shops and even the vigorous development of the whole car industry. It is in this environment, this paper set out to design and develop a plete set of auto 4 s shop service management system, hopes to improve the operational efficiency of 4 s article takes the thought of software engineering, from system requirements analysis, and the function of the system architecture discussed in detail, and for the calculation of development platform and architecture are pared, and the serious ultimately determines the development approach based on the same time also to the whole system of the construction of the data environment and security policies, this paper analyzed the content of, finally pleted the whole auto 4 s inn aftersales management system design and development. III Key words: auto 4 s shops, aftersales service, Java 目 錄 摘 要 ................................................................................................................................ I Abstract ............................................................................................................................II 1 緒論 ............................................................................................................................. 1 選題的背景及研究意義 ....................................................................................... 1 國(guó)內(nèi)外汽車售后服務(wù)現(xiàn)狀 .................................................................................... 2 本文的研究?jī)?nèi)容 .................................................................................................. 2 2 相關(guān)技術(shù)介紹 ............................................................................................................... 2 概述 ................................................................................................................... 2 Java 技術(shù)介紹 ...................................................................................................... 3 本章小結(jié) ............................................................................................................ 4 3 需求分析與建模 ............................................................................................................ 4 總體業(yè)務(wù)描述 ..................................................................................................... 4 業(yè)務(wù)分析 ............................................................................................................ 5 本章