【正文】 aftersales service. Second, it should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. Third, if possible it may provide some incentives to its old customers. For example, it can grant a certain discount to them if their purchases reach a certain amount. Apart from all these, a pany should design strategies to attract new customers and create transactions with them, to expand their customer base, so to speak. These strategies include product diversification and upgrading. All in all, a pany should try its utmost to keep its current customers satisfied with its products and services, and at the same time it should stay ahead of the market through product and pricing strategies. How to fill a key vacancy In order to fill a key vacancy, a pany will usually follow the same standard procedure. It will begin by producing an accurate job description of what it would like the successful candidate to do. From this, it can then produce a profile of this ideal candidate, which is a list of skills, experience, attributes and so on. Having produced this profile, the pany must then decide on the best recruitment method to capture a candidate with this profile. This might be an internal advertisement or an external advertisement in a newspaper, on the Inter say, even an agency or perhaps a headhunter. Having decided on the best recruitment method, the advertisements are then placed or the headhunter contacted and a list of candidates will be then drawn up to be put through the pany’s recruitment processes. This might be interviews, psychometric tests or even handwriting analysis. This will then produce the ideal candidate for the pany. The pany will then have to negotiate terms with this candidate and, hopefully, this will result in terms which are both affordable for the pany and attractive enough to get the candidate they want. Background Information Career Planning: how to assess the career opportunities provided by different types of panies Career Planning Even after a job is offered and accepted, career decisions must be made. Onthejob experience may affect the desired path. Aspiring to achieve a position above the present position is natural. The planned career path to that position may involve either a series of promotions within the firm or switching to a different firm. While planning a career path is a useful motivator, the plans should be achievable. If everyone planned to be president of a pany, most plans would not be achieved. This can cause frustration. A preferable career path would include shortterm goals, since some ultimate goals may take twenty years or longer. The use of shortterm goals can reinforce confidence as goals are achieved. Career Development: the importance of acquiring a range of skills throughout your career As far as career development is concerned, it is very important for a person to acquire a range of skills. First of all, when he has a range of skills, he is obviously more petitive than those who don’t and therefore has more chances of promotion. Secondly, if you’re not satisfied with the present job, acquiring a range of skills will make it easier for you to find a job outside your pany. In addition, a person with a range of skills is more likely to work his way up to the top of the corporate ladder. Indeed, gaining a range of skills is essential for career development. Human Resources: how to provide effective support for new members of staff Training: The importance of a continuous programme of staff training within a pany Staff Management: how to achieve and maintain high motivation among a workforce Motivating Employees: Employees tend to be more satisfied with their jobs if they are provided (1) pensation that is aligned with their performance, (2) job security, (3) a flexible work schedule, and (4) employee involvement programs. Firms should offer job security, pensation that is tied to employee performance, more flexible work schedules, and more employee involvement programs. To the extent that job satisfaction c