某家用電器公司1901服務(wù)控制程序-文庫吧資料
2025-07-21 19:43本頁面
【正文】 e GM Office, and find solutions within 48 hours, letting the user satisfy. The Quality Department shall fill in “Quality Correction / Prevention Notice”, and conduct “Corrective amp。 For general problems, the Quality Department shall provide solutions and give the user a satisfactory reply within 24 hours after receipt of the suggestions and plains from the user. Meanwhile, release “Quality Correction / Prevention Notice” to the relevant responsible department. 責(zé)任部門接到通知后，應(yīng)按照顧客意見進(jìn)行分析，制定糾正和預(yù)防措施并實施 ， 將處理結(jié)果及時反饋到質(zhì)量部 ， 由質(zhì)量部反饋給用戶 ， 讓用戶滿意。 The customer plains on product quality and service quality handled by any department must be reported to the Quality Department within two hours. And fill in “Quality Information Feedback Sheet”. 對重大的投訴或多次重復(fù)的質(zhì)量投訴應(yīng)上報管理者代表，必要時由管理者 代表及時上報總經(jīng)理辦公室。 Collect User Suggestions and Feed back Quality Information 市場銷售部售后服務(wù)人員和業(yè)務(wù)員對主要用戶每年至少一次上門或函件、電話、傳真等方式調(diào)查對產(chǎn)品使用情況和服務(wù)質(zhì)量的意
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