tqm培訓(xùn)資料-文庫吧資料
2025-03-17 05:57本頁面
【正文】 ….FIRST time. Interix (2023) Total Quality Management TQM British Standards on TQM BS 78501:1992 ? Total quality management. Guide to management principles. BS 78502:1994, ISO 90044:1993 ? Total quality management. Guidelines for quality improvement. Total Quality Management TQM Elements of TQM ? Leadership – Top management vision, planning and support. ? Employee involvement – All employees assume responsibility for the quality of their work. ? Product/Process Excellence – Involves the process for continuous improvement. Total Quality Management TQM Elements of TQM ? Continuous Improvement – A concept that recognizes that quality improvement is a journey with no end and that there is a need for continually looking for new approaches for improving quality. ? Customer Focus on ―Fitness for Use‖ – Design quality ? Specific characteristics of a product that determine its value in the marketplace. – Conformance quality ? The degree to which a product meets its design specifications. Total Quality Management TQM A fundamental concept of TQM from BS 7850 a ?Process‘ ? “A set of interrelated resources and activities which transform inputs into outputs.” (ISO 8402). ? “Any activity that accepts inputs, adds values to these inputs for customers, and produces outputs for these customers. The customers may be either internal or external to the anization.” (BS 7850) Total Quality Management TQM Controls Process Outputs Inputs Resources The Simple Process (Source: BS 7850: 1992, “Total Quality Management”) Total Quality Management TQM Changing Role of the Process Owner As customer Process owner As customer As supplier Process owner As supplier Process 1 Process 1 Input Output Output to customer Input from supplier (
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