【正文】 iness Analysis））49169。 Genesys OutBound Contact Solution可以根據(jù)數(shù)據(jù)庫中的數(shù)據(jù)產(chǎn)生撥號名單（可以根據(jù)數(shù)據(jù)庫中的數(shù)據(jù)產(chǎn)生撥號名單（ Calling lists），）， 并根據(jù)企業(yè)策略自動外撥，接通后自動調(diào)出客戶資料供相關(guān)人員參考；未接通也并根據(jù)企業(yè)策略自動外撥，接通后自動調(diào)出客戶資料供相關(guān)人員參考；未接通也會記錄下來，在設(shè)定的時間后再次撥打，這樣可以大大提供呼叫中心的效率。Inc.OutBound Contact Center解決方案方案簡介：方案簡介： Genesys Outbound Contact Solution可以自動管理所有的可以自動管理所有的 Outbound撥號，并能夠自動撥號，并能夠自動混合呼入（混合呼入（ InBound）） 與（與（ OutBound）） 電話以增加企業(yè)的營收與生產(chǎn)力。Telemunications2023Inc.多點之間進行話務(wù)平衡n Load balancing between queues on different switches is a matter of specify the queues 48169。Telemunications2023Inc.PSTNAgent phoneAgent DesktopPBXPSTN UserAgent PhoneAgent DesktopPBXSRP IVRSCPGenesys Network PlatformHome AgentsSSP基于公網(wǎng)的解決方案架構(gòu)圖47169。Telemunications2023功能及特點：功能及特點：q跨多點呼叫中心（跨多點呼叫中心（ Multi－－ Sites）） 的話務(wù)量均衡的話務(wù)量均衡q智能路由策略（智能路由策略（ Intelligent Routing））q數(shù)據(jù)導(dǎo)向的路由策略（數(shù)據(jù)導(dǎo)向的路由策略（ Data Driven Routing））q基于話務(wù)員技能的電話路由（基于話務(wù)員技能的電話路由（ Agent Profile Routing））q具有彈性的路由策略（具有彈性的路由策略（ Flexible Routing Strategies））q屏幕彈出功能（屏幕彈出功能（ Screen－－ Pop））q實時監(jiān)控機制（實時監(jiān)控機制（ Real－－ time Monitoring））q歷史性統(tǒng)計報表與分析（歷史性統(tǒng)計報表與分析（ Historical Reporting and Business Analysis））Network Routing解決方案46169。 所有形式的互動信息包括：所有形式的互動信息包括：語音、電子郵件、網(wǎng)頁等，都將根據(jù)企業(yè)所定制的作業(yè)規(guī)則做統(tǒng)一的電話路由分配到最合適語音、電子郵件、網(wǎng)頁等，都將根據(jù)企業(yè)所定制的作業(yè)規(guī)則做統(tǒng)一的電話路由分配到最合適的話務(wù)員，能夠使得企業(yè)用戶的接觸中心資源應(yīng)用達到最佳化。Inc.方案簡介：方案簡介： Genesys Network Routing Solution以其創(chuàng)新的技術(shù)，為企業(yè)在多點且分散的呼叫中心以其創(chuàng)新的技術(shù)，為企業(yè)在多點且分散的呼叫中心之上構(gòu)架一個『虛擬接觸中心』（之上構(gòu)架一個『虛擬接觸中心』（ Virtual Contact Center）。Telemunications2023LinesURSIVR collects customer info..Interaction routing request is forwarded to the routing engineRouting engine selects targets are based on customer information from database Data about the customer is “popped” at the selected agent’s desktop and voice is routed to agent’s phone at the same timeTServerStat Server MServer EmailGatewayStat Server provides agent extension based on requested statistic (longest available, etc.) Customer’s call arrives at the contact center45169。andLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysG3LucentG3VPN VPNIntraCTI/CRMLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,Genesys話務(wù)員在這樣的情況下可以充分根據(jù)每個客戶的不同需求來提供最個性化的服務(wù)。話務(wù)員在這樣的情況下可以充分根據(jù)每個客戶的不同需求來提供最個性化的服務(wù)。Laboratories,Genesys 人力資源管理解決方案（人力資源管理解決方案（ WFM））216。 互聯(lián)網(wǎng)接觸中心解決方案（互聯(lián)網(wǎng)接觸中心解決方案（ ICS））216。 公網(wǎng)端路由解決方案（公網(wǎng)端路由解決方案（ NRS））216。Laboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysManagerConfigurationInterfaceConfigurationServerSolutionControlServerDBServerDesktopLaboratories,GenesysPremiere?Meridian?Conversant?Periphonics?Intervoice?Spectrum?G3?. . . . Dialer Support?WEB?Harris?Alcatel?Siemens?Lucent?. . . . ACD / PBX Support?ATT?Sprint?NT?AIX?OS?Solaris?..SAP?Clarify?Siebel?..Sybase?DB2?Oracle?..DDE?Corba?OCX?Inc.Desktop Toolkit?Telemunications2023etc.)Universal WorkflowInterContact CenterEnterpriseRouting NetworkRouting OutboundContact CenterWorkforce ManagementFramework13169。Points(WAP,(Web)Future()OnlineCallsNewLaboratories,Genesysinteractionsprocessingsolutionss10,000,00044,400,000timecenters%acrossAvailableReliablePerforming30,000Laboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,GenesysLaboratories,Genesyss fastest growing paniesIndividual Investor MagazineGenesys Ranks in Top 10% of Bay Area39。Inc.CRM Excellence AwardCall Center CRM Solutions MagazineMarket Engineering AwardMarket Engineering Competitive Strategy AwardFrost SullivanGenesys as one of America39。Telemunications2023 200+ million daily interactions and GROWING!!!Genesys 公司概況2169。 2,000 customers167。 Recognized leader in CTI/Universal Queue solutions for the contact center marketplace167。 Wholly Owned, Independent Subsidiary of Alcatel Operating as Genesys167。Francisco,COMPANYHeadquarters:Genesys公司及產(chǎn)品 介紹王俊海資深技術(shù)顧問 SBABS電話： 13910572662Email: ANALCATELSanCA167。 1,000 employees, located in 45 offices worldwide167。 Installed base:167。 2 million+ seats167。GenesysLaboratories,s 100 fastest growing technology paniesBloomberg Personal FinanceGenesys ranks among America39。s FastestGrowing Public CompaniesSan Francisco Business Times7th Most Dynamic Software Company Forbes ASAP Magazine業(yè)界的肯定－獲獎記錄（ 1）3169。2023TelemunicationsI