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requirements Improvements + Statutory regulatory requirements Requirements specified by customer / anization Product requirements Value adding processes 20 quality elements Approach Customer satisfaction Products Main focus New Version Previous version Criteria Process approach Process definition Set of interrelated or interacting activities which transforms inputs into outputs Ensure continual improvements Identify the processes Do it for all value adding processes Establish measuring criteria Identify the Interactions to other processes Identify the Inputs outputs Process approach – Continual improvements of Process PDCA Cycle Processes in terms Of Added Value DO Continual improvements of Processes based on objective measurements ACTION Measure results of process Performance and effectiveness Objective Measurements CHECK Understandings meeting requirements PLAN . Purchasing Process Performance Measurements ?Delivery status – Ontime, On spec, NCP etc ?Supplier evaluation Outputs ? Receipt of Material on right condition ? Right Quality Right Quantity ? Right Time Purchasing Procedure Interactions to ?Storage ?Inspection and Testing ?Manufacturing ?Finance Inputs ? Required item / quantity / date ? Applicable specs ? Supplier source ? Suppliers capability to meet our requirements Provision of resources Human resources Infrastructures Work environment 6 Resource Management General requirements Documentation Requirements Planning Customer related processes Design development Purchasing Production service provision Management Commitment Customer focus Quality policy Planning Responsibility, authority munication Management Reviews 5 Management Responsibility 8 Measurement Analysis improvement System Requirements / Structure of the Standard 4 Quality Management System 7 Product Realization General Monitoring measurement Control of NCP Analysis of data Improvements 4 Quality management system 4 Quality management system Responsibility authority municate Planning 5 Management Responsibility Management mitment Customer focus Management Review Quality policy Quality objectives QMS planning General Review inputs Review outputs Internal munication Management representative Responsibility authority 5 Management Responsibility Development, implementation and continually improvement of QMS Communication of impor