知識(shí)管理的未來英文版-文庫吧資料
2025-01-12 19:40本頁面
【正文】 Vision Strategy Culture Values Balanced Scorecard Customers Finance Learning Development Processes What investments in our customers bring them excellent results? How can we better anize our knowledge? How do we leverage the value of our customers’ knowledge? How can we use ours and our customers’ knowledge more effectively? Innovating with our customers! Inventory Turns = Cost of Goods Sold for Year Average Inventory for Year Knowledge Turns = Ability to Build Upon other’s Capabilities* Level of Distrust *Other’s Capabilities = Individuals, Functions, Lines of Business (LOBs), Suppliers, Customers and Customers’ Customers Knowledge Turns 1 5 10 Finding Faults Finding Strengths Trust Distrust = = = = = = = Individuals: Functions/ Departments: Lines of Business: = = Suppliers/ Partners: Customers: Customers’ Customers: 5 10 Knowledge Turns (2) Knowledge Turns: Results 012345678IndividualFunctionLOBSupplierCustomerC of C Knowledge Turns: Results 0102030405060708090100IndividualFunctionLOBSupplierCusto
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