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ra Knowledge Era Agricultural Era Supply Chain Supplier Company Customer Supply Chain extended Customers’ Customers Supplier Company Customers Customers’ Needs and Aspirations Problems Needs Aspirations Opportunities Supply Chain: Needs Aspirations Supplier Company Customers Customers’ Customers Needs Aspirations Transactions Opportunities Valuing Cluster: Interactive View Supplier Company Customers Customers’ Customers Company Customers Suppliers/Partners Customers’ Customers Skandia AFS Working the Whole System Skandia End Users Funds Managers Brokers Wholesale Annuities Manage Funds Sell Annuities Invest in Future Select Events Uncertain Future Study 84 Skandia AFS Working the Whole System Skandia End Users Funds Managers Brokers 2400 85,000 Million Aspirations Capabilities Customers’ Customers Customers Company Knowledge Era Enterprising and Dynamic Teaming Aspirations Aspirations Aspirations Capabilities Capabilities Capabilities Suppliers/ Partners “x” Transactions Product Solutions Business Solutions Mass Customization Partnering Dynamic Teaming, Virtual Enterprising Knowledge Networking Structural Capital Human Capital Customer/Supplier Capital Evolving Business Model Dynamic Stable Complex Simple Pace of Change Knowledge Requirements Nolan Norton, 1988 Your Company in 2023? + / — “ X “ Processes Finance Learning Customers Im