【正文】 ng Recognition Feedback/coaching Influence behavior/attitudes Check for understanding Recognition Urgent requests/information Data ―snippets‖ Action todo Twoway Twoway Oneway Plan Manager’s Communication Toolkit 48 Strategic Communication Process If you don’t reach a shared understanding, you have not municated Task Tool Deliver the message Agenda Meeting checklist Check for understanding Informal discussion Request action plan/priority list Solicit feedback Do Manager’s Communication Toolkit 49 Team Meeting Checklist Do Manager’s Communication Toolkit 50 Message Checklist Do Manager’s Communication Toolkit 51 Strategic Communication Plan At a Glance Do Manager’s Communication Toolkit 52 Strategic Communication Process Check the effectiveness of your munications… and adjust your plan based on the feedback! Task Tool Assess the effectiveness of individual munications Assess the effectiveness of your overall munications Plus/Delta Informal discussion Focus groups GE Opinion Survey Assessments Pulse surveys Check Tools Manager’s Communication Toolkit 54 Communications Plan Worksheet Who do you need to municate to? ? Your team ? The business ? Individuals ? Customers Business Strategy What is the purpose or topic to be covered? Specific Communication or Event What are the key messages that you want to drive to your audiences? What vehicles will you use to distribute your messages to your audiences? ? Mod chat ? ? all hands ? webcast ? oneonone mtg How often will you municate? ? weekly ? monthly ? quarterly What will success look like? How will you know when you get there? Manager’s Communication Toolkit 55 Email from biz leader Training Manager’s Minute Mgr m website Performance reviews When: Frequency Managers All employees Direct reports HRMs Improve Open and Honest Communication ? Mgrs are the link in open and honest m between the biz and employees ? Improving mgr m will increase employee satisfaction, productivity, and drive business goals ? Comm is a core leadership petency ? Business will use m metrics in leadership, mgr performance evaluations ? HRMs: You also will help support initiative across anization Business is mitted to improving open and honest munication Will use m metrics in leadership, mgr performance evaluations Email from biz leader Training Performance reviews Email from biz leader Trainthetrainer Performance reviews Email from biz leader Allemployee broadcasts Focus groups Progress updates 1x 1x Ongoing 1x 1x Monthly Ongoing Ongoing 1x 1x Ongoing 1x Bimonthly 1x Quarterly GE Opinion Survey Focus groups Informal feedback Retention of hipotentials GE Opinion Survey GE Opinion Survey GE Opinion Survey Who: Stakeholder/Audience What: Purpose/Topics/ Messages How/Where: Activity/Vehicles Measurement: How will you know if you were successful? Sample Initiative Communications Plan Manager’s Communication Toolkit 56 Sample Communications Calendar Thursday Monday Tuesday Wednesday Friday 5 12 19 26 September 2023 ? 89 am direct report staff mtg ? 89 am direct report staff mtg ? 121 pm skip level luncheon ? 121 pm skip level luncheon ? 22:30 pm direct report 1 on 1: c. janus ? 22:30 pm direct report 1 on 1: a. cowel ? 89:30 ammonthly all hands mtg ? 99:30 am walk floor ? 22:30 pm walk floor ? 44:30 pmwalk floor ? 22:30 pmwalk floor ? 11:30 pm walk floor ? 22:30 pm direct report 1 on 1: b. jones ? 22:30 pm direct report 1 on 1: r. smith ? Email monthly progress report Manager’s Communication To