上汽五菱汽車股份有限公司質(zhì)量管理體系程序文件-文庫吧資料
2024-08-20 04:46本頁面
【正文】 活動計劃售后服務(wù)部組織編制特殊維修活動方案執(zhí)委會批準(zhǔn)活動方案執(zhí)委會批準(zhǔn)召回計劃售后服務(wù)部向質(zhì)量部備案活動計劃并組織計劃的實施售后服務(wù)部向質(zhì)量部備案活動方案并組織方案的實施公司各部門實施召回計劃售后服務(wù)部向公司報告計劃實施進(jìn)展情況，并抄送質(zhì)量部備案售后服務(wù)部向公司報告方案實施進(jìn)展情況，并抄送質(zhì)量部備案質(zhì)量部向公司(必要時向國家、集團(tuán)主管部門)報告工作進(jìn)展情況活動結(jié)束后，售后服務(wù)部向公司提交最終報告，并抄送質(zhì)量部備案活動結(jié)束后，售后服務(wù)部向公司提交最終報告，并抄送質(zhì)量部備案實施市場服務(wù)活動實施汽車召回行動質(zhì)量部向公司、國家、集團(tuán)主管部門提交最終報告質(zhì)量部組織相關(guān)部門負(fù)責(zé)人評審FPE調(diào)查報告，提出市場行動建議 召回有效 未達(dá)效果問題關(guān)閉，質(zhì)量部保存記錄 圖一QP/SGMW （0/A）Product Safety Management ProcessProduct safety issue originates from: Sales Company, Quality Dept, TDC, production floor, the media, government departmentsQuality performance evaluation engineerFPT organizes the investigation，fills in FPE investigation reportPer Problem Solving Procedure As necessaryQuality Dept organizes related dept responsible personnel to review the FPE investigation report and proposes the field action suggestionsExCom decisionsImplement field serviceImplement the vehicle recall actionImplement special maintenanceQuality Dept piles the product defect report and submit to the national and group superintendent deptAftersales Dept organizes to develop the field service activity planAftersales Dept organizes to develop the special maintenance proposalQuality Dept organizes to develop the recall planExCom approves the field service activity planExCom approves the proposalExCom approves the recall planSend the recall plan to the national supervision depts. for filing Aftersales Dept sends the proposal to Quality Dept for filing and organize its implementationAftersales Dept sends the proposal to Quality Dept for filing and organize its implementationImplement the recall plan by the deptsQuality Dept tracks and checks the implementation Aftersales Dept reports the proposal implementation status to the pany and send a copy to Quality Dept for filingAftersales Dept reports the proposal implementation status to the pany and send a copy to Quality Dept for filingQuality Dept reports (the national/SAIC supervision depts. if necessary) on the work status Quality Dept organizes effectiveness evaluation after the recall is finished When the activity is over, Aftersales Dept submits the final report to the pany and sends a copy to Quality Dept for filing.Aftersales Dept submits the final report to the pany and sends a copy to Quality Dept for filing. Effective recall Not achievingQuality Dept submits the final report to the pany, the national and SAIC supervision depts Close the issue, Quality Dept saves
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