【正文】 ns for the entire organization are required by management. The training plan is fully documented and includes all new hires, transfers and 。 Management is aware of the need for training in quality tools and to address knowledge SCORE 3: Training for new hires and transfers exist in some areas of the business. 為新員工入職而培訓(xùn)和中轉(zhuǎn)存在某些地區(qū)的業(yè)務(wù)然而，沒有證明的培訓(xùn)計(jì)劃 No training plan exists. 沒有培訓(xùn)計(jì)劃的存在SCORE 2: All quality goals are being met and trends are positive. For any trends that are below goal, there are corrective actions in place to address the ，對(duì)于任何的趨勢(shì)低于目標(biāo)，都能在適當(dāng)?shù)臅r(shí)候糾正過來去解決問題 There is a particularly effective system for municating quality data and customer expectations/requirements to employees. 存在一種特別有效的系統(tǒng)對(duì)于溝通質(zhì)量數(shù)據(jù)和客戶的期盼/需求 Quality metrics have goals and these goal lines are shown on the measurement and trend charts. Progress to these goals and trends are measured and reported 。 Goals are developed using past quality performance and customer requirements/ expectations (such as: scorecards, satisfaction data, etc.).目標(biāo)是開發(fā)利用過去的質(zhì)量指標(biāo)和客戶的需求/期盼（比如|：積分卡，滿意度等等）這些是傳達(dá)給員工。 There is an effective quality data munication method in use by nearly all major areas of the organization. 有一種有效的質(zhì)量數(shù)據(jù)溝通方法幾乎被所有專業(yè)領(lǐng)域的機(jī)構(gòu)所使用 Some organizations have begun using and municating this information. 一些組織已經(jīng)開始使用和溝通這些資料 There is not a system to monitor progress, measure trends, or to municate quality data to the employees of the organization. 沒有一個(gè)系統(tǒng)去監(jiān)督項(xiàng)目進(jìn)展，衡量動(dòng)態(tài)，或溝通品質(zhì)資料去給組織的雇員SCORE 2: There is evidence that all corrective actions are closed or are being actively worked on. 有證據(jù)表明，所有的糾正行動(dòng)已經(jīng)關(guān)閉或正在積極努力 Metrics utilized to track the quality management system internal assessment program are showing positive measurable results. 計(jì)量用來跟蹤質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃理想的可衡量的結(jié)果SCORE 5: Assessment results are part of a closed loop corrective action process. 評(píng)估結(jié)果是閉環(huán)糾正行動(dòng)的進(jìn)程的一部分 Records and schedules pertaining to the quality management system internal assessment program are quality records and are collected, retained, and dispositioned per the quality record procedure. 記錄和收集 記錄和時(shí)間表有關(guān)的質(zhì)量管理體系內(nèi)部評(píng)估程序的質(zhì)量，保留，布置每個(gè)程序的質(zhì)量記錄SCORE 4: Management is reviewing the results of the quality management system internal assessments and assigning resources for corrective action. 管理者根據(jù)內(nèi)審報(bào)告內(nèi)部評(píng)估和分配資源 The assessments are being scheduled from a master schedule. Assessors are sufficiently trained and independent of the area assessed. 評(píng)估正在從總表中計(jì)劃。 Management has established a documented procedure for conducting quality management system internal assessments in some major areas of the business. Some of Management is being proactive in providing resources to expand the internal assessment process to key areas of the business. 在一些主要區(qū)域已建立了一個(gè)記錄程序進(jìn)行質(zhì)量管理體系內(nèi)部評(píng)估。 Some corrective action is taking place based on the results of the assessments. 一些糾正行為的基礎(chǔ)上得到的評(píng)估結(jié)果 No evidence of a quality management system internal assessment program exists. 沒有證據(jù)表明質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃的存在SCORE 2: Organization’s QMS is designed to meet the requirements of ISO 9001:2000/TL9000H (Quality Manual).組織的質(zhì)量體系符合ISO 9001:2000/TL9000H 。Score: 4Organization’s QMS is grouped into business processes to have customer advocacy role. Department responsible in these process areas maintains all procedures to define responsibilities, activities and implementation of QMS requirements. 組織的質(zhì)量管理體系在團(tuán)隊(duì)實(shí)現(xiàn)中，正如客戶所提倡的。 The role of the Quality function is well recognized and supported by all levels of management. (質(zhì)量管理架構(gòu)方面是廣為承認(rèn)的和支持各個(gè)級(jí)別的管理的) Senior Management regularly reviews effectiveness of the closed loop corrective action process. (高層管理定期回顧閉環(huán)糾正措施過程的效果) The Quality function takes a leadership role in promoting the Six Sigma process, total customer satisfaction, and cycle time improvement. (推進(jìn)六西格瑪管理理念的過程，使客戶完全滿意和完成任務(wù)所須時(shí)間周期持續(xù)改進(jìn)，質(zhì)量管理架構(gòu)呈現(xiàn)領(lǐng)導(dǎo)作用。 Quality function clearly serves in the customer advocacy role. ( 質(zhì)量管理架構(gòu)清晰服務(wù)于客戶管理角色) Procedures exist which provide for an escalation process to delay a product not deemed ready for release. ( 對(duì)于防止升級(jí)過程中產(chǎn)品未準(zhǔn)備好、延遲發(fā)放產(chǎn)品需要做的流程) Continuous improvement activities have been initiated. ( 持續(xù)改進(jìn)活動(dòng)已經(jīng)啟動(dòng)。 In addition to ISO 9000, the organization has or has plans to pursue a higher level quality certification or award (such as TL9000, Malcolm Baldridge National Quality Award, etc.). .(除ISO9000質(zhì)量管理體系認(rèn)證之外，供應(yīng)商已經(jīng)或者打算申請(qǐng)更高水平的質(zhì)量證書或授權(quán)(如TL9000，美國(guó)波多里奇國(guó)家質(zhì)量獎(jiǎng)等。) Organization has obtained ISO9000 certification and other nationally recognized quality certifications. .( 組織取得ISO9000質(zhì)量管理體系認(rèn)證和其他國(guó)家承認(rèn)質(zhì)量認(rèn)證。 Continuous improvement activities have not been initiated. .( 持續(xù)改進(jìn)活動(dòng)未曾啟動(dòng)) Organization has obtained ISO9000 certification. (組織取得ISO9000質(zhì)量管理體系認(rèn)證) Responsibilities (質(zhì)量管理架構(gòu)和職能)Is there a Quality function or organization which provides customer advocate guidance to the total organization, and is this position fully supported by management? Is the organization’s quality management system properly documented, maintained and implemented? (是否有一個(gè)質(zhì)量管理架構(gòu)或機(jī)構(gòu)提供客戶主張引導(dǎo)到整個(gè)組織,和經(jīng)由管理這個(gè)狀態(tài)是否十分符合現(xiàn)狀?是否機(jī)構(gòu)的質(zhì)量管理體系擁有適當(dāng)?shù)淖C明,保持和執(zhí)行?)SCORE 1:（整理，整頓，清潔，規(guī)范，維持）A/I自動(dòng)接入Automated insertion自動(dòng)接入Box X parameter標(biāo)記 x 的參數(shù)Critical characteristics. （關(guān)鍵的特征）DMAIC定義、測(cè)量、分析、改善和控制A six sigma problem solving process utilizing the steps: Define, Measure, Analyze, Improve, and Control.（六標(biāo)準(zhǔn)差問題解決過程中基本利用的步驟:定義、測(cè)量、分析、改善和控制）DOE實(shí)驗(yàn)設(shè)計(jì)Design of Experiments（實(shí)驗(yàn)設(shè)計(jì)）Drill Deep Drill Wide深入分析方法A method used along with 8D to identify root cause and implement permanent corrective actions across similar areas and/or processes.（一種方法是隨著8D一同識(shí)別根本的原因在相似的區(qū)域和/或過程中永久的實(shí)施并糾正的措施）ECN設(shè)計(jì)變更Engineering Change Notice（工程變動(dòng)通知）ESD靜電防護(hù)Electro static Discharge靜電防護(hù)FMEAFailure Mode and Effects Analysis（故障模式和效果分析）GRamp。計(jì)劃和執(zhí)行都十分的徹底）Definitions, Terms, and Acronyms:Customer客戶Refers to customer(s) of the organization being audited. (Motorola or other customers) 引用客戶審核的組織。 Preventive Maintenance System量具校準(zhǔn)和維護(hù)25. Continuous Improvement持續(xù)改進(jìn)Use the ED12695 Quality System Assessment Scori