【正文】
interrelated processes as a system contributes to the organization39。 Applying the principle of process approach typically leads to: 應用過程方法原則通常需要: Key benefits: 關鍵好處: People openly discussing problems and issues. 員工開放地討論問題。 People freely sharing knowledge and experience. 員工自由地共享他們的知識和經驗。 People actively seeking opportunities to enhance their petence, knowledge and experience. 員工積極地尋找提高他們能力、知識和經驗和機會。 People evaluating their performance against their personal goals and objectives. 員工通過對照他們的個人目的和目標,評價他們自己的績效。 People accepting ownership of problems and their responsibility for solving them. 員工接受和承擔問題,并對解決問題負責。 People identifying constraints to their performance. 員工識別影響他們績效的限制條件。 People understanding the importance of their contribution and role in the organization. 員工理解他們的貢獻和任務對組織的重要性。 People eager to participate in and contribute to continual improvement. 員工熱心于參加持續(xù)改進過程,并積極做貢獻。 People being accountable for their own performance. 員工將對他們自己的績效承擔責任。s objectives. 改革創(chuàng)新和創(chuàng)造以促進公司目標實現(xiàn)。 Key benefits: 關鍵好處: Principle 3 Involvement of people 原則3 全員參與 People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization39。 Inspiring, encouraging and recognizing people39。 Providing people with the required resources, training and freedom to act with responsibility and accountability. 為員工提供所需資源、培訓和自主以開展相關的職責和義務。 Establishing trust and eliminating fear. 建立信任,消除恐懼。 Creating and sustaining shared values, fairness and ethical role models at all levels of the organization. 在組織各層級建立和維護共同的價值觀、公平正直和道德模型。 Setting challenging goals and targets. 設置有挑戰(zhàn)性的目的和目標。s future. 為組織未來建立一個清晰的愿景。 Applying the principle of leadership typically leads to: 應用領導作用原則通常需要: People will understand and be motivated towards the organization39。領導應該創(chuàng)造和維持一個能讓員工充分地參與組織目標實現(xiàn)的內部環(huán)境。 Principle 2 Leadership 原則2 領導作用 Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can bee fully involved in achieving the organization39。 Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local munities and society as a whole). 確保在滿足客戶和其他利益團體之間的平衡。 Systematically managing customer relationships.