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? TOTAL REVENUE DIVIDED BY TOTAL ASSETS = TOTAL REVENUE TOTAL ASSETS BENCHMARKING AND BEST PRACTICES ? DELIVERY PERFORMANCE TO REQUEST % (8/20xx) BIC Aver Median ? Pharmas and Chemical ? Computers ? Consumer Packaged Goods ? Defense and Industrial ? Electronic Equipment ? Semiconductors ? Telemunications DELIVERY PERFORMANCE TO REQUEST % ? RANGE – 62% TO 98% ( 20 to 30 % points per Industry Group) ? IMPLICATIONS ? MOST FUNDAMENTAL MEASUREMENT OF CUSTOMER SATISFACTION ? INDICATES HOW WELL THE SUPPLY CHAIN IS CONFIGURED amp。 PLANNING SUPPLIER QUALITY ENGG. INBOUND FREIGHT amp。 CHEMICALS ? UTILITIES TELECOMMUNICATIONS ? RETAIL CONSUMER PACKAGED GOODS ? DEFENSE AND INDUSTRIAL ? SEMICONDUCTORS 中國(guó)最大的資料庫(kù)下載 SCOR MODEL ? BUSINESS PROCESS REENINEERING ? ‘AS IS’ TO ‘TO BE’ ? METRICS ? BENCHMARKING ? IMPLICATIONS ? BEST PRACTICE ANALYSIS ? PROCESS REFERENCE MODEL ? BASED ON ‘BEST IN CLASS’ RESULTS ? CHARACTERIZE MANAGEMENT PRACTICES ? IDENTIFY SOFTWARE SOLUTIONS LEVEL I METRICS ? DELIVERY PERFORMANCE ? PERFECT ORDER FULFILLMENT ? PRODUCTION FLEXIBILITY ? TOTAL SUPPLY CHAIN MANAGEMENT COST ? MATERIAL ACQUISITION COST ? CASH TO CASH CYCLE TIME ? TOTAL INVENTORY DAYS OF SUPPLY ? ASSET TURNS LEVEL I METRICS ? DELIVERY PERFORMANCE % ? THE PERCENTAGE OF ORDERS THAT ARE FULFILLED ON OR BEFORE THE CUSTOMER’S REQUESTED DATE LEVEL I METRICS ? PERFECT ORDER FULFILLMENT % ? DELIVERED COMPLETE WITH ALL ITEMS ON THE ORDER IN THE QUANTITY REQUESTED ? DELIVERED ON TIME TO CUSTOMER’S REQUEST DATE ? DELIVERED IN PERFECT CONDITION WITH THE CORRECT CONFIGURATION AND COMPLETE amp。IS YOUR SUPPLY CHAIN COMPETITIVE? HOW DO YOU KNOW? BLAIR R WILLIAMS Professor and Director, Polytechnic University. Brooklyn, New York 7182603835 中國(guó)最大的資料庫(kù)下載 OBJECTIVES AND OUTLINE OBJECTIVE: TO HELP YOU DETERMINE