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【正文】 ld and cycle time PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 15 Key Process Measures ? Firstpass yield ?For the overall process, FPY is the product of the subprocess firstpass yields ? Ontime delivery ?Meeting the customerrequired delivery date with pleted deliverables PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 13 Key Process Measures Process Concepts ? Processes consist of subprocesses (phases) ? Subsubprocesses can be reduced to work packages and process steps ? These steps are divided by the type of work performed, not by function PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 11 Process Categories and Measurement ? High levels of activity and short cycle times ?Provide abundant data to permit characterization, analysis, and measurement ?Are typical of many order fulfillment and production processes ? Low levels of activity and long cycle times ?Are more difficult to characterize and measure ?Are typical of many design/development and project oriented business processes continued... PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 9 Seamless Processes: Strategy/Planning TCT Mindset: Seamless Business Processes Action Plans Resource Allocation Business Objectives Market/Customer Analysis Competitive Analysis Marketing Engineering Manufacturing Finance and Administration Concrete Ceiling Concrete Floor The Old Mindset: Functionally Optimized PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 7 Key Business Processes ? TCT integration process ? Rollout process ? Administrative process Top Management Process Strategy / Planning Process Fulfillment Process TimetoMarket Process ? Sales and marketing ? Order entry ? Supplier management ? Manufacturing ? Delivery ? Conceptualization ? Design/development ? Market introduction ? Product absorption Communications Process ? Ob
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