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Roderick A Munro 。 Troy。 Roderick A Munro. ? Foster, S. Thomas. Managing Quality: An Integrative Approach. PrenticeHall, Inc. 2001 (pp. 8590, 25863。 Troy。 Dec 2001。s cycle time.” Interactive Exercise Small groups (pany) ? Design product using given materials ? Design production process ? Select ? Presenter ? Discuss reasons why your pany should be the supplier of choice regarding quality, product and certifications ? Secretary ? To record quality production processes Conclusion Why should panies bee QS 9000 certified? ?Enhance quality systems for suppliers ?Eliminate redundant requirements ?Reduce costs Suggested Readings ? QS9000 In Our Company, SelfStudy Course for Personnel: AQA QS9000 Series (Jack Kanholm) ? QS9000 Requirements, 119 Requirements Checklist and Compliance Guide: AQA QS9000 Series (Jack Kanholm) ? The QS9000 Answer Book (Radley M. Smith) ? QS9000 Quality Systems Handbook (David Hoyle) References ? American Society for Quality ? ? ? “Quality Spending Outlook” Quality。s problems. Elektra allelectric molding machines and the pany39。QS 9000 Training Materials Gregory A. Jenkins Total Quality Management ( OISM 470 W ) Smeal College of Business Administration Pennsylvania State University Ice Breaker Form small groups ? Introduction ? Field of study ? Career path ? What you expect to get from training ? Select ? Speaker ? To effectively summarize information presented about every group member ? Secretary ? To record individual responses Quality Perspective ? What is your definition / percep