【正文】
t measure it,you can39。 ? Customer intimacy—— the ability to continuously tailor products and service to increasingly fine customer definitions。 ◆ Little surveyed 500 panies using TQM and found that only 36% believed it as significantly boosting their petitiveness. ◆ Too often firms use standard versions of TQM without adapting it to their ,TQM does not seem to work in all circumstances. It appears to be best suit to relatively small, flat anizations with CEOs who are stong supporters and are actively involved in adapting it to their firm39。The Capabilities of MarketDriven Organizations Gee Journal of Marketing (October 1994),3752 LOGO LOGO ? Capabilities Approach to Strategy ?