【正文】 BFOODamp。BEVERAGE 餐飲部 ENGENGINEERING 工程部 HKHOUSEKEEPING 客房部HRHUMAN RESOURCES 人力資源部 GMGENERAL MANAGER 總經(jīng)理DGMDUTY GENERAL MANAGER 副總 DORDIRECTOR OF ROOMS 客務部總監(jiān)AMASSISTANT MANAGER 大堂經(jīng)理（住店時投訴可以找的人）FINFINANCE 財務部DOFDIRECTOR OF FINANCE 財務總監(jiān)DOMDIRECTOR OF SALESamp。MARKETING 銷售部總監(jiān) FOFRONT OFFICE 前廳部FOMFRONT OFFICE MANAGER 前廳部經(jīng)理 FDFRONT DESK 前臺 CONCCONCIERGE 禮賓部BCBUSINESS CENTER 商務中心( CHRIST)公元前CLCLOUB LOUNGE 行政酒廊 HCHEALTH CLUB 健康中心 TCTICKET CENTER 票務中心 Famp。VIP(非常重要的人)：VIP= Very Important Person。FIT(散客):FIT=Fully Independent Traveler。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。SOP(標準經(jīng)營程序): SOP= Standard Operating Procedures。QES質量評估系統(tǒng):QES= Quality Evaluation System。ESPS員工滿意度調查:ESPS=Employee Satisfaction Pulse Survey。RGI收入產(chǎn)生指數(shù):Revenue Generation Index。GOP總經(jīng)營利潤:Gross Operating Profit。M2酒店專業(yè)英文及縮寫20080326 10:59平均房價指數(shù)ARI: Average Rate Index。IBP(綜合經(jīng)營計劃)：IBP= Integrated Business Plan；VCRO預訂中心的預訂系統(tǒng)：VCRO= Virtual Central Reservation Office總經(jīng)理辦公室:GM人力資源部:HR財務部:A/C餐飲部:Famp。DND(請勿打擾):DN D= Do Not Disturb。RFP合作協(xié)議申請:RFP= Request for Proposal。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。PMS酒店經(jīng)營管理系統(tǒng): PMS= Property Management System。TQM全面質量管理:TQM= Total Quality Management。GSTS賓客意見調查系統(tǒng):Guest Satisfaction Tracking System。RevPAR平均每間可賣房間的收入:Revenue Per Available Room。CTP營業(yè)利潤貢獻:Contribution to Trading Profit。B客房部:HSKP工程部:ENG保安部:SEC康樂部:ENT前廳部:FO銷售部:Samp。VIP(非常重要的人)：VIP= Very Important Person。FIT(散客):FIT=Fully Independent Traveler。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。SOP(標準經(jīng)營程序): SOP= Standard Operating Procedures。QES質量評估系統(tǒng):QES= Quality Evaluation System。ESPS員工滿意度調查:ESPS=Employee Satisfaction Pulse Survey。RGI收入產(chǎn)生指數(shù):Revenue Generation Index。GOP總經(jīng)營利潤:Gross Operating Profit。M 酒店專業(yè)英文及縮寫20080326 10:59平均房價指數(shù)ARI: Average Rate Index。B Secretary領班Captain 迎賓員Hostess 服務員Waiter ,waitress 傳菜Bus Boy, Bus Girl 行政總廚Executive chef中廚師長Sous Chef(Chinese Kitchen)西廚師長Sous Chef(Western Kitchen)西餅主管Chief Baker工程總監(jiān)Chief Engineer 工程部經(jīng)理Engineering Manager 值班工程師Duty Engineer保安部經(jīng)理Security Manager Manager 保安部主任Security Manager 保安員Security Manager商場部經(jīng)理Shop Manager 商場營業(yè)員Shop Assistant第三篇：酒店各部門英文縮寫酒店縮寫總經(jīng)理辦公室:GM人力資源部:HR 財務部:A/C餐飲部:Famp。B Director 餐飲部經(jīng)理Famp。 Training Deputy General Manager常務副總經(jīng)理Room Division房務部Food amp。 Beverage Department康樂部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department 行政部RearService Department 商場部Shopping Arcade人力資源開發(fā)總監(jiān)Director of Human Resources 人事部經(jīng)理Personnel Manager 培訓部經(jīng)理Training Manager 督導部經(jīng)理Quality Inspector 人事主任Personnel Officer 培訓主任Training Officer財務總監(jiān)Financial Controller 財務部經(jīng)理Chief Accountant 成本部經(jīng)理Cost Controller 采購部經(jīng)理Purchasing Manager 采購部主管Purchasing Officer 電腦部經(jīng)理EDP Manager 總出納Chief Cashier市場營銷總監(jiān)Director of Sales and Marketing 銷售部經(jīng)理Director of Sales 宴會銷售經(jīng)理Banquet Sales Manager 銷售經(jīng)理Sales Manager宴會銷售主任Banquet