高教版中職英語基礎(chǔ)模塊第3冊unit4i’llhavetohavemycellphonereplaced3(參考版)
2024-11-22 07:54本頁面
【正文】 and answer. What would you do in the following situations? Your goods are incorrectly produced. The assembly line breaks down. The customer plains to you. and choose. What is the letter for? Making a plaint. Discussing a project with a business partner. Expressing gratitude. Dealing with customer’s plaint. Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem. Thomas R. Smith Drivers Co. 3489 Green Ave. Olympia, WA 98502 First of all, I express my apology for the delayed production. The assembly line of our pany broke down so that we couldn’t finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I think there must have been a munication problem between us. We thought that you expected black and white leaflets. We’re sorry for the mistake and we’ll take all the incorrect leaflets back and produce full color copies for you immediately. What’s more, we will reduce the price by 10%. You can decide on when and where to take the photos again. Our photographer will arrange for you to meet, wherever you want to. Sorry again for all the trouble. Hope there will be no more misunderstandings. Thank you for your patience. Sincerely, Richard Brown President and plete. Problem Reason Solution delay of production incorrectly produced leaflets The assembly line of the pany broken down. Pay for Mr Smith’s loss. There was a munication problem. They thought Mr Smith wanted black and White leaflets. Take the incorrect leaflets ack and produce the full color leaflets immediately. Reduce the price for Mr Smith by 10%. and discuss. 1) We were very disappointed to see the leaflets you produced for our pany. 2) We expected to get the leaflets on August 10, but you sent them to us on August 16. 3) The color of the leaflets is not as beautiful as we agreed in the contract. 4) We expected full color leaflets, but instead, we found black and white photos in the leaflets. 5) The delay of 6 days has caused us a big loss. ( ) ( ) ( ) ( ) ( ) and answer. Dear Sir, We are writing to inform you that the cameras we ordered on July 13 arrived in unsatisfactory condition. After examination, we found that 5 cameras were badly damaged, obviously because of the poor packing. Therefore, we cannot sell them at the normal price and suggest that you give us a 10% discount. If you cannot accept, I’m afraid we shall have to return them for replacement. Hope you understand that we expect pensation for our damaged goods. Yours, Carl Thomas 2) If you were the manager, would you agree to give a discount to the customers? Why or why not? ______________________________________________________________ 3) If you were the manager, what would you do to avoid such inconvenience to customers in the future? _______________________________________________________________ 1) What had happened to the cameras by the time they reached the customers? _______________________________________________________________ The cameras were badly damaged. Yes, because the damage brought inconvenience to the customers. We may set up some regulations to avoid similar problems. Read and answer. Read and plete. first of all secondly
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號-1