【正文】
p?l?d??] n. express assembly line [?39。Unit 4 Reading Revision ? How can I help you, sir? ? What is the problem? ? I’m so sorry for the inconvenience we have caused you. ? Would you like a refund? ? Would you please show me your receipt? ? Sentence Patterns: ? Staff: Customers: ? I bought ... in your shop... ? ... (problem) ? It’s still under guarantee. ? I’m very disappointed at its quality. ? I want to have ... replaced. ? Thank you! Live Show Words Spelling plain v./ plaint n. leaflet apologize [?39。p?l?d?a?z] v. apology [?39。sembl?] contract sign a contract photographer [f??t?gr?f?(r)] Words Guessing ? 1. You helped me a lot, so I want to express(表達 ) my gratitude to you. ? 2. The big fire cause a big loss. ? 3. Congratulations! You can e to work in our pany at once. As for your salary(薪水) , you will get the same as other workers. ?4. If you want to earn more money, you should reduce the cost(成本 ). ? 5. You are the manager, so you should arrange the staff’s job. ? 6. understand mis ing Patience n. delayed solution deal with expect 期待,期望 解決方式 處理 耐心 延遲的 Reading Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem.