【正文】
zero defects must be designed into a process using Mistake Proofing methods要達(dá)到零缺陷 ,僅靠檢驗(yàn)是不夠的 ,必須要把錯誤預(yù)防設(shè)計(jì)到流程中 . ? Recognize that people, machines, and processes make errors認(rèn)識到人 ,機(jī)器 ,和過程會犯錯誤 . ? Respect the intelligence of workers by removing the judgment from repetitive tasks or actions where errors are likely to occur尊重工人對消除可能重復(fù)產(chǎn)生錯誤行為作出判斷 ? Use simple, creative and cost effective mistake proofing ideas to overe human and mechanical errors運(yùn)用簡單的、創(chuàng)造性的、有效成本的錯誤預(yù)防思想來克服人與機(jī)器的錯誤 ? Refuse to accept “human error” as an excuse for root cause of a problem不能接受把人為錯誤作為問題根源 Three Levels of Mistake Proofing ? Level 1: Prevent an error from occurring at the source (Photo machine sensor that reads size of paper) ? 1級 :在源頭防止問題的發(fā)生 . ? Level 2: Detect the error as it is being made (If delete key is hit, it asks, “Are you sure?”) ? 2級 :當(dāng)錯誤產(chǎn)生時(shí)可以檢測到 . ? Level 3: Prevent the defect from reaching the next operation OR worst THE CUSTOMER ? 3級 :防止缺陷流入下一道工序或顧客 Successful Mistake Proofing Devices You should be able to answer yes to all of these ??? 你應(yīng)該對所有這些回答‘是的’ ? Prevents reoccurrence?防止再發(fā)生嗎 ? ? Inexpensive?不昂貴嗎 ? ? Simple to use?使用簡單嗎 ? ? Easy to implement?易于執(zhí)行嗎 ? ? Gives prompt feedback?給予準(zhǔn)時(shí)的反饋嗎 ? ? Reliable?可靠嗎 ? ? Has the right people’s input?人工輸入正確嗎 ? Requirement for Success Management MUST create an environment that…… 管理層必須建立的環(huán)境是 …... ? Recognizes that people WANT to do quality work (They DO NOT e to work to make bad parts) 認(rèn)識到人們是想去做好工作的 ? Promotes involvement and creativity鼓勵參與和創(chuàng)造 ? Provides time and support resources to solve problems提供時(shí)間和資源解決問題 . ? Strives for continual improvement爭取持續(xù)的改進(jìn) ? “ to err is human” it’s letting errors turn into defects that is the problem錯誤在人(讓錯誤變成缺陷)是一個(gè)問題 Qualifying Criteria 合格級標(biāo)準(zhǔn) ? ACE element awareness training ? ACE要素意識培訓(xùn) Where Do We Start? 我們從哪里開始 ? ? As the true cause of problems are identified (using Relentless Root Cause Analysis), apply mistake proofing ideas to permanently correct the problem. ? 當(dāng)問題真正的原因被確認(rèn)后 ,運(yùn)用錯誤預(yù)防的思想徹底改正問題 Questions? 問題 ? 演講完畢,謝謝觀看! 。 Step 2 Summarize Detailed Turnback Data 10 % 2 / 20 Turnbacks at Process Step Pieces Into Process Step x 100 = 10 Week One Turnback Ratio Use the data you collected to calculate your turnback ratio. Calculate The Turnback Ratio 計(jì)算誤工率 Week One Week One 工序中誤工數(shù) /工序中件數(shù) Office Summary QCPC: Supplier Quality Assurance STEP 8 STEP 7 STEP 6 STEP 5 STEP 4 STEP 3 STEP 2 STEP 1 WORK STATION DSCP. Evaluate Problem / QE submittals Issue RICA Print out, make copies, and fax to Supplier Receive investigation from Supplier Evaluate Cause and Corrective Action Review Business Unit concurrence Concurrence Approval Close RICA TOTAL T/B