【正文】
Six Sigma 方法論 Process Mapping 目 的 ? 提出 Process Mapping 的概觀 ? 展示 Process Mapping 方法的步驟 ? 展示 Process Mapping 適用於 Six Sigma方法論 ? 制作 Process Mapping 的練習(xí) Project Selection Define the project’ s purpose and scope ?SIPOC ?Identify customers’ req. ?Project charter Gathering information on current situation ?Process mapping ?CE matrix ?FMEA ?MSA Use “ Special Cause Strategy” ?Search for the causes ?Take immediate actions Prevent special causes from occurring ?Isolate the causes ?Verify impact/success (Before After) Preserve the lessons from efforts ?Control plans ?New procedure training Use “ Common Cause Strategy” ?Establish X’ s (Inputs) and Y’ s (Outputs) model ?MultiVari study ?DOE Plan implement longterm strategy ?Verify impact/success (Before/After) Capability Analysis Process Stable? Process Acceptable? NO YES YES NO Define Measure Analyze Analyze Improve Improve Control DMAIC Project Roadmap Process Mapping 的使用